(USA) Coach/Ops Mgr Trainee

Walmart; New Hampshire; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail seeks a Store Leader in New Hampshire to manage operations, drive team performance, and enhance customer service. Responsibilities include leading staff training, overseeing financial performance, and implementing company changes. This role requires strong leadership skills and a commitment to exceptional service, along with necessary supervisory experience.

Benefits

Competitive pay

Performance bonuses

Health benefits

401(k) plan

Paid time off

Educational benefits

Qualifications

• Minimum of two years college or equivalent work experience.
• Supervisory experience in retail or general work setting required.

Responsibilities

• Leads teams to address customer needs and drive sales.
• Implements action plans to improve financial performance.
• Recruits and develops associates, ensuring compliance with policies.

Skills

Customer service

Team leadership

Data-driven decision-making

Financial performance management

Education

Two years of college or equivalent experience

Bachelor of Science in Business Management (preferred)

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, measures progress, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, utilizing the Open Door Policy, and providing guidance on business practices.

Respects individuals by building high-performing teams, embracing diversity, and creating a workplace where associates feel supported and connected. Works collaboratively, communicates effectively, and attracts and retains top talent. Acts with integrity, maintaining high standards of ethics and compliance, and supports Walmart’s mission of making a positive impact through responsible actions.

Delivers results by prioritizing customer needs, making data-driven decisions, and considering long-term impacts. Demonstrates curiosity, resilience, and a desire to learn, supporting continuous improvement and technological adoption.

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits including health, financial, and paid time off. Benefits vary by eligibility and job classification, and include medical, dental, vision, 401(k), stock purchase, life insurance, PTO, parental leave, disability, discounts, military leave, and more.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program covering various educational levels and certificates, with eligibility requirements based on employment status and other factors. Benefits are subject to change.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required trainings and assessments, including academy and open-door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

350 Winchester St, Keene, NH 03431-3936, United States of America