(USA) Coach/Ops Mgr Trainee

Walmart; Hudson (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

Walmart is seeking a store leader who will drive customer satisfaction and financial performance. This role involves coaching associates, managing store operations, and maintaining high standards of quality customer service. Ideal candidates should possess significant retail management experience and a strong background in leadership.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) plan

Stock purchase options

Paid time off

Disability insurance

Education benefits covering degrees

Qualifications

• 2 years of college, or 1 year of retail and supervisory experience.
• Experience managing teams of 5 or more direct reports is preferred.
• Completion of required trainings and assessments.

Responsibilities

• Lead and develop teams by teaching, training, and listening.
• Drive store area financial performance and manage inventory.
• Ensure compliance with policies and support company values.

Skills

Customer Service

Team Leadership

Financial Analysis

Problem Solving

Education

2 years of college or equivalent

Certificate in People and Business Leadership

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations; conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and fostering a culture of belonging.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability; measuring progress; identifying improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing guidance on applying these in business practices.

Leadership Expectations

• Respect for the Individual: Builds high-performing teams; embraces differences; creates a workplace where associates feel supported and connected; creates equitable opportunities for success.
• Act with Integrity: Maintains high standards of ethics and compliance; models Walmart values; holds self and others accountable; supports Walmart's goal of becoming a regenerative company.
• Service to the Customer/Member: Delivers results with a customer-first approach; makes decisions based on data and insights; balances priorities considering all stakeholders.
• Strive for Excellence: Demonstrates curiosity and a desire to learn; drives continuous improvement; adopts new technologies and skills; supports others through change.

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, and more. For more information about PTO, visit https://one.walmart.com/notices. Live Better U provides education benefits covering high school to bachelor's degrees, with Walmart paying tuition, books, and fees. Eligibility varies; benefits are subject to change.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-related positions, successful completion of a firearms-specific CBC and Firearms Authorized Training is required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate in People and Business Leadership, and experience supervising 5 or more direct reports including performance management, mentoring, hiring, and firing.

Primary Location

254 Lowell Rd, Hudson, NH 03051-4913, United States of America