(USA) Coach/Ops Mgr Trainee

Walmart; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading retail company in Washington is seeking to fill a supervisory role that emphasizes team leadership and exceptional customer service. The candidate will drive performance and foster a culture of development within the team, while overseeing operational and financial management to ensure a high-quality customer experience.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits

Educational opportunities through Live Better U

Qualifications

• Supervisory experience required.
• Commitment to training and development necessary.
• Experience in managing budgets and operational processes preferred.

Responsibilities

• Leads and develops teams effectively through training and communication.
• Ensures customer needs and complaints are resolved.
• Drives financial performance through expense control and monitoring of operational processes.

Skills

Customer service

Team leadership

Communication

Education

Minimum of 2 years of college or equivalent experience

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads change efforts, providing clear expectations and guidance to implement business solutions and communicate objectives. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensures customer needs, complaints, and issues are resolved, develops action plans to address deficiencies, and leads process improvements to ensure a high-quality customer experience. Drives financial performance by reviewing profit and loss statements, managing budgets, forecasting, controlling expenses, and monitoring inventory and operational processes. Provides supervision and development opportunities for associates through hiring, training, mentoring, and recognition, fostering a culture of belonging. Ensures compliance with policies, supports the company mission, and promotes ethics and integrity. Builds high-performing teams, embraces diversity, and creates an inclusive workplace. Acts with integrity, maintains high standards, and supports Walmart's sustainability and community initiatives. Focuses on customer satisfaction, data-driven decision-making, continuous improvement, and technological adoption. Offers competitive pay, performance bonuses, comprehensive benefits, and educational opportunities through Live Better U. The position requires a minimum of 2 years of college or equivalent experience, supervisory experience, and a commitment to training and development. Location: 8713 64th St NE, Marysville, WA 98270-7704, United States of America.