(USA) Coach/Ops Mgr Trainee

Walmart; New Jersey; On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the retail sector is seeking a Store Supervisor to oversee operations and ensure exceptional customer service. This role involves driving financial performance, developing team members, and implementing business solutions. Competitive compensation and benefits are offered, along with opportunities for professional development and education.

Benefits

Performance bonuses

Comprehensive health coverage

401(k) plan

Paid time off

Tuition coverage

Qualifications

• Two years of college or retail/supervisory experience.
• Experience supervising five or more direct reports.
• Knowledge of finance management and merchandising.

Responsibilities

• Leading teams effectively and ensuring they provide exceptional customer service.
• Managing financial performance and store operations with a customer-first approach.
• Driving continuous improvement and adapting to change.

Skills

Leadership

Customer Service

Financial Acumen

Communication

Team Development

Education

Associate's Degree

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties, while setting clear expectations and recognizing contributions. Promotes a sense of belonging in the workplace and recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for achieving results. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Creates a workplace where associates feel supported and connected, embracing differences and fostering a culture of belonging. Builds trust and strong relationships, motivates and influences others, and attracts and retains top talent. Acts with integrity, maintaining high standards of ethics and compliance, supporting Walmart’s values, and making a positive impact through initiatives like local giving and sustainability efforts.

Delivers results with a customer-first approach, making decisions based on data insights while balancing short- and long-term priorities. Encourages learning, takes calculated risks, and supports others through change. Drives continuous improvement by adopting new technologies and skills. Walmart offers competitive pay, performance bonuses, and a comprehensive benefits package including health coverage, 401(k), stock purchase, paid time off, disability insurance, and more. Associates also benefit from the Live Better U education program, which covers tuition, books, and fees for various educational programs.

Minimum Qualifications...

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition and with state-specific requirements may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing. Educational background such as a Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Prior general work experience with supervisory responsibilities.

Primary Location...

235 Ridgedale Ave, Cedar Knolls, NJ 07927-2105, United States of America