(USA) Coach/Ops Mgr Trainee

Walmart; Vandalia (IL); On-site; Full time

Job summary

A leading company seeks a Store Leader responsible for leading teams, enhancing customer service, and driving financial performance. The position demands effective management skills and experience in retail, as well as a commitment to the company’s values of integrity and community service. Competitive pay and educational benefits are offered to ensure team member growth and development.

Benefits

Health coverage

401(k)

Stock purchase plan

Paid time off

Educational benefits

Qualifications

• Two years of college or equivalent retail experience.
• Experience supervising retail associates and performance management.

Responsibilities

• Lead teams effectively by teaching, training, and providing feedback.
• Drive financial performance and sales through budget management.
• Develop and implement action plans for improvement.

Skills

Customer service

Financial management

Team leadership

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs and complaints are addressed. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Identifies and addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides on applying these principles in business practices.

Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace of belonging, and creates opportunities for all associates to thrive.

Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and supports a positive culture. Acts humbly, honestly, and transparently.

Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights, and balancing priorities to serve customers, associates, shareholders, and communities.

Strive for Excellence: Demonstrates curiosity, resilience, and a desire to learn. Encourages innovation, supports change, and drives continuous improvement.

At Walmart, we offer competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, and more. Live Better U provides educational benefits, covering tuition, books, and fees for various programs.

The hourly wage range for this position is $31.25-$38.46 plus applicable differential. Additional compensation may include bonuses and location-based pay zones.

Minimum Qualifications...

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For firearm sales facilities, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate in People and Business Leadership. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

201 N. Mattes Avenue, Vandalia, IL 62471-2063, United States of America