(USA) Coach/Ops Mgr Trainee-1

Walmart; Michigan; On-site; Full time

Job summary

A leading company in retail is seeking a strong leader to manage and develop teams at their Grand Rapids location. The position emphasizes customer service excellence, staff mentoring, and driving financial performance through effective operational strategies. The ideal candidate will have significant supervisory experience and a focus on fostering a positive workplace culture, while also having the opportunity to participate in Walmart's education benefits program.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health

Education benefits through Live Better U

Paid time off

Qualifications

• 2 years of college or equivalent retail and supervisory experience.
• Experience in managing teams and performance management.

Responsibilities

• Leads and develops teams while ensuring effective operations and customer service.
• Drives financial performance through P&L management and budgeting.
• Ensures compliance with company policies and fosters workplace belonging.

Skills

Customer Service

Leadership

Project Management

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and measuring progress. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Creates a workplace of belonging, embracing differences and fostering a culture where associates feel supported and connected.

Acts with integrity, maintaining high standards of ethics and compliance, and models Walmart values. Supports Walmart’s goal of becoming a regenerative company through positive community impact, waste elimination, and local giving.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages continuous improvement, adoption of new technologies, and supportive leadership through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. Benefits vary by job classification and employment length. For more information about PTO, visit https://one.walmart.com/notices. The Live Better U program provides education benefits, including paid tuition and fees for various programs.

The hourly wage range for this position is $31.25-$38.46, with additional compensation such as performance bonuses and potential regional pay zones, based on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

5859 28th St SE, Grand Rapids, MI 49546-6905, United States of America