(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; Full time

Job summary

A leading company in retail, Walmart is seeking a supervisory candidate to lead and develop teams, enhance customer service, and drive financial performance in designated store areas. The role emphasizes collaboration, ethical standards, and continuous improvement while providing comprehensive benefits and competitive pay. Ideal candidates will have relevant educational and supervisory experience.

Benefits

Performance bonuses

Comprehensive benefits including health, financial, paid time off

Education benefits covering tuition, books, and fees

Qualifications

• Required supervisory experience and completion of training.
• Preferred qualifications include management education through Live Better U.
• Experience managing five or more direct reports.

Responsibilities

• Leads teams by training and listening to associates.
• Drives financial performance through PL evaluations.
• Implements customer service initiatives and action plans.

Skills

Customer Service

Leadership

Communication

Financial Management

Education

Two years of college or related experience

Bachelor of Science in Business Management (preferred)

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and guiding on applying these in business practices.

Respects individuals by building high-performing teams, embracing diversity, creating a workplace where associates feel supported, and fostering a culture of belonging. Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Supports Walmart's mission of becoming a regenerative company through positive community impact, waste elimination, and local giving.

Serves customers by delivering results while prioritizing customer needs, making data-driven decisions, and balancing short- and long-term priorities. Encourages learning, takes calculated risks, demonstrates resilience, and supports change for continuous improvement.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. For more information about PTO, visit https://one.walmart.com/notices. The Live Better U program provides education benefits, covering tuition, books, and fees for associates pursuing degrees or certificates, subject to eligibility.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses and possibly regional pay zones depending on location.

Minimum Qualifications

Two years of college; OR one year of retail experience combined with one year of supervisory experience; OR two years of general work experience with one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.