(USA) Coach/ops mgr trainee

Walmart; Michigan; On-site; Full time

Job summary

Walmart seeks an experienced supervisory leader to enhance in-store operations in New Hudson, MI. This role involves hands-on team development, driving sales performance, and ensuring superior customer service. Competitive pay, performance bonuses, and comprehensive benefits are offered, reflecting the company's commitment to its associates and their growth.

Benefits

Health Coverage

401(k)

Paid Time Off

Performance Bonuses

Stock Purchase Plan

Qualifications

• Requires two years of college or equivalent retail and supervisory experience.
• Experience supervising five or more direct reports preferred.
• Completion of necessary trainings and assessments required.

Responsibilities

• Leads teams by training, providing feedback, and collaborating on store operations.
• Drives financial performance through analysis of profits and loss.
• Ensures compliance with company policies and fosters a culture of belonging.

Skills

Customer Service

Leadership

Team Development

Data-Driven Decision Making

Adaptability

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and effectively communicate business objectives to teams.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a culture of belonging. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Measures progress and addresses improvement opportunities while demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Creates a workplace where associates feel supported and connected, fostering a culture of belonging and inclusion.

Builds high-performing teams, embraces diversity, and creates opportunities for all associates to thrive. Works collaboratively, communicates effectively, and attracts and retains top talent. Acts with integrity, maintaining high standards of ethics and transparency.

Delivers results by prioritizing customer needs, making data-driven decisions, and considering the impact on all stakeholders. Encourages continuous improvement, adopts new technologies, and supports change management.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including health coverage, 401(k), stock purchase, paid time off, and other perks. Full details about benefits and eligibility are available at One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional compensation opportunities such as bonuses and regional pay zones depending on location.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership through the same. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

30729 Lyon Center Dr E, New Hudson, MI 48165-8903, United States of America