(USA) Coach/Ops Mgr Trainee

Walmart; Sturgis (MI); On-site; Full time

Job summary

A leading company is seeking a Store Manager to drive team performance and customer satisfaction at their Sturgis location. The role involves managing financials, developing associate talent, and ensuring compliance with company standards. Competitive pay and performance bonuses are offered alongside comprehensive benefits.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits

Paid time off

Qualifications

• 2 years of college or 1 year of retail experience plus supervisory experience.
• For firearm sales, completion of specific training is required.
• Associates must complete all required trainings and assessments.

Responsibilities

• Leads and develops teams to meet store operations success.
• Drives financial performance and manages budgeting.
• Ensures compliance with company policies and procedures.

Skills

Team Development

Customer Service

Problem Solving

Performance Management

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently and effectively. Promotes a belonging mindset in the workplace and recruits and develops qualified associates to meet staffing needs and support company growth. Coordinates, completes, and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for results. Identifies and addresses improvement opportunities, demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures, supporting the company mission, values, and standards of ethics and integrity. Implements related action plans, supports an open-door policy, and provides guidance on applying these principles in business practices.

Builds high-performing teams by embracing differences, creating a culture of belonging where associates feel supported and connected. Attracts, retains, and develops talent, recognizing contributions and accomplishments. Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a positive culture. Supports and fosters a culture of service, continuous improvement, and innovation, considering data insights and balancing priorities to meet customer and business needs.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. For more information about benefits and eligibility, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses and possible location-based pay zones.

Minimum Qualifications

2 years of college, or 1 year of retail experience and 1 year of supervisory experience, or 2 years of general work experience with 1 year of supervisory experience. For firearm sales, successful completion of a firearm-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition and with state-specific requirements may require a current state-issued Certificate of Eligibility. Associates must attend and successfully complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership through the same programs. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1500 S Centerville Rd, Sturgis, MI 49091-8245, United States of America