(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; Full time

Job summary

A leading retail company seeks a Store Team Leader to supervise store operations, lead and develop teams, and drive financial performance. The candidate will implement operational changes, ensure exceptional customer service, and foster a culture of belonging. This position offers competitive pay, performance bonuses, and comprehensive benefits.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health and financial services

Paid time off

Educational benefits through Live Better U

Qualifications

• Two years of college or relevant work experience required.
• Supervisory experience preferred.
• Successful completion of required trainings needed.

Responsibilities

• Lead and develop teams, manage customer service initiatives.
• Drive financial performance, manage budgets and sales.
• Ensure compliance with company policies and standards.

Skills

Leadership

Customer Service

Communication

Team Development

Process Improvement

Education

Two years of college

Bachelor of Science in Business Management and Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties, setting clear expectations, providing recognition, and fostering a workplace of belonging. Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and building accountability. Ensures compliance with company policies, standards of ethics and integrity, and supports the company's mission and values through the implementation of related action plans. Builds high-performing teams by embracing diversity, creating a culture of belonging, and fostering an environment where associates feel supported and valued. Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's culture, and making a positive impact in the community. Serves customers and members by delivering results while prioritizing customer needs, making data-driven decisions, and balancing short and long-term priorities. Strives for excellence by encouraging continuous learning, adopting new technologies, and supporting change. Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, and paid time off benefits. For more information about PTO, visit https://one.walmart.com/notices. Live Better U is Walmart's educational benefit program covering various degrees and certificates, with eligibility requirements and benefits outlined on One.Walmart. The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, with additional compensation through bonuses and location-based pay zones.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

4854 W Us Highway 10, Ludington, MI 49431-8703, United States of America