(USA) Coach/Ops Mgr Trainee

Walmart; Kalamazoo (MI); On-site; Full time

Job summary

Walmart seeks a dedicated manager to lead and develop retail teams in Kalamazoo. The role includes driving sales, ensuring exceptional customer service, and managing operational efficiencies. Preferred candidates will have leadership experience and a focus on continuous improvement in a diverse environment.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) options

Paid time off

Education benefits through Live Better U

Qualifications

• 2 years of college or equivalent experience required.
• Experience in retail and supervisory roles desired.
• Completion of required Walmart trainings is mandatory.

Responsibilities

• Leads and develops teams by training and providing feedback.
• Manages financial performance, including budgeting and expense control.
• Ensures customer service excellence and resolves issues efficiently.

Skills

Leadership

Customer Service

Communication

Team Building

Data-Driven Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing achievements, and fostering a workplace culture of belonging. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Promotes continuous learning and adaptability. Ensures compliance with company policies, supporting ethical standards and the company mission through the implementation of related action plans and the Open Door Policy.

Respects individuals by building high-performing teams, embracing diversity, creating an inclusive environment where associates feel valued, supported, and connected. Works collaboratively, communicates effectively, and attracts and retains top talent. Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a positive culture. Demonstrates a commitment to serving customers and members by delivering results, making data-driven decisions, and balancing priorities. Strives for excellence by fostering curiosity, resilience, and continuous improvement, supporting the adoption of new technologies and skills.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase options, paid time off, and more. Details about PTO and eligibility are available at https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates, offering programs from high school completion to bachelor's degrees, with tuition, books, and fees covered. Eligibility requirements vary by benefit and employment status. For more details, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46, with additional compensation including bonuses and possible regional pay based on location. The actual hourly rate will meet or exceed the applicable minimum wage.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearm-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

6065 Gull Rd, Kalamazoo, MI 49048-9433, United States of America