(USA) Coach/Ops Mgr Trainee

Walmart; Southgate (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a Retail Supervisor in Southgate to lead store teams, manage customer service initiatives, and drive financial performance. This role requires effective communication and leadership skills, with responsibilities in hiring, training, and developing staff to enhance customer experience. Competitive pay and a range of benefits are offered, including medical coverage and educational programs.

Benefits

Medical, vision, and dental coverage

401(k) and stock purchase options

Paid time off and parental leave

Performance-based bonuses

Education benefits under Live Better U program

Qualifications

• 2 years of college or equivalent experience in retail and supervisory roles.
• Experience supervising 5 or more direct reports in a retail setting preferred.

Responsibilities

• Lead teams effectively and manage customer service initiatives.
• Drive financial performance by managing P&L statements and budgeting.
• Supervise and provide development opportunities for associates.

Skills

Customer Service

Leadership

Communication

Problem Solving

Education

Bachelor of Science in Business Management

Completed trainings and assessments

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

What you'll do...

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are aligned with sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing recognition; communicating expectations consistently and effectively; ensuring belonging awareness; and recruiting and developing qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing guidance on applying these in executing business processes and practices.

At Walmart, we offer competitive pay, performance-based bonuses, and other benefits for a happier mind, body, and wallet. Benefits include medical, vision, dental coverage, 401(k), stock purchase, company-paid life insurance, paid time off, parental leave, family care leave, bereavement, jury duty, voting, short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy reimbursement, and more.

For more information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates, covering programs from high school to bachelor's degrees, including English Language Learning and certificates. Eligibility requirements apply.

The hourly wage range for this position is $31.25-$38.46 plus differential, with actual pay meeting or exceeding applicable minimum wages. Additional compensation includes performance bonuses, regional pay zones, and other incentives.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm sales, successful completion of a background check and firearm-specific training is required. Associates must complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

14900 Dix Toledo Rd, Southgate, MI 48195-2580, United States of America