(USA) COACH/OPS MGR TRAINEE

Walmart; Michigan; On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a team leader to supervise store operations and enhance customer service. The role involves developing associates, managing financial performance, and ensuring compliance with company policies. Candidates should have supervisory experience, strong leadership skills, and a commitment to creating a culture of belonging.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

Paid time off

Education benefits through Live Better U

Qualifications

• 2 years of college or equivalent experience.
• 1 year of supervisory experience preferred.
• Experience supervising 5 or more direct reports.

Responsibilities

• Leads and develops teams to enhance store operations.
• Manages customer service initiatives and resolves issues.
• Analyzes financial performance and adjusts budget.

Skills

Leadership

Communication

Problem Solving

Customer Service

Team Building

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifying and communicating goals, building accountability, and measuring progress. Demonstrates adaptability and promotes continuous learning. Ensures compliance with company policies and supports company mission, values, standards of ethics, and integrity. Implements related action plans, utilizing and supporting the Open Door Policy, and guides on applying these in executing business processes.

Builds high-performing teams by embracing diversity, creating a culture of belonging, and providing opportunities for all associates to thrive. Works collaboratively, builds trust, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments. Acts with integrity, maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a positive culture. Supports and fosters a culture of belonging by eliminating waste, participating in local giving, and making a positive impact.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and supporting others through change. Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. For more information about PTO, visit https://one.walmart.com/notices. Live Better U provides education benefits, covering tuition and fees for various programs, with eligibility requirements based on employment status and tenure.

The hourly wage range for this position is $31.25-$38.46, plus differential as applicable, with additional performance bonuses and potential regional pay adjustments.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

3999 Alpine Ave NW, Comstock Park, MI 49321-8350, United States of America