(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; USD 50,000 - 70,000; Full time

Job summary

Walmart is seeking a Store Manager in Michigan to lead teams, enhance customer satisfaction, and drive sales performance. Responsibilities include managing financial outcomes, fostering staff development, and implementing company initiatives. Ideal candidates will have retail experience and demonstrated leadership abilities, supporting the overall mission of Walmart to serve customers with integrity and excellence.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health coverage

401(k) and stock purchase

Paid time off and disability

Education benefits through Live Better U

Discounts for associates

Qualifications

• 2 years of college or equivalent work experience required.
• Supervisory experience of 1 year is essential.
• Completion of training in firearms safety may be required for specific facilities.

Responsibilities

• Leads and develops teams, ensuring high-quality customer service.
• Drives financial performance through managing budgets and sales.
• Collaborates with associates to implement business objectives and opportunities.

Skills

Leadership

Customer service

Team building

Financial acumen

Effective communication

Education

2 years of college

Bachelor of Science in Business Management and Leadership

Certificate of Completion in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses to align with sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently. Promotes a sense of belonging in the workplace and recruits and develops qualified staff to meet staffing needs and support company growth. Coordinates and oversees job-related activities by building relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and measuring progress toward goals. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and guiding staff in applying these principles in business practices.

Respects individuals by building high-performing teams, embracing diversity, and creating an inclusive workplace where associates feel valued and supported. Builds strong, trusting relationships, communicates positively, and motivates teams. Attracts and retains top talent, empowers, and recognizes contributions.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Supports Walmart’s mission of social responsibility by making a positive impact through initiatives like waste reduction, community involvement, and sustainability efforts.

Serves customers by delivering results with a customer-first mindset, making decisions based on data insights, and balancing short- and long-term priorities. Demonstrates curiosity, resilience, and a desire to learn, supporting continuous improvement and innovation.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave pay, and more. PTO and PPTO are provided based on job classification and employment duration, meeting or exceeding legal requirements.

For more information about PTO, visit https://one.walmart.com/notices. The Live Better U program provides education benefits for associates, covering tuition, books, and fees for various programs, subject to eligibility.

Minimum Qualifications

2 years of college OR 1 year of retail experience and 1 year of supervisory experience OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For ammunition-only facilities with specific state requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and pass all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

2755 Holton-Whitehall Road, Whitehall, MI 49461-9516, United States of America