(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a team leader for our store operations in Adrian, MI. The role focuses on developing teams, driving sales, ensuring customer satisfaction, and implementing business solutions. Candidates need supervisory experience and effective communication skills. Competitive pay and performance bonuses are included.

Benefits

Performance bonuses

Health benefits

Paid time off

Education program through Live Better U

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising five or more direct reports.
• General work experience with performance management.

Responsibilities

• Lead teams, ensuring high-quality customer service.
• Develop action plans and manage financial performance.
• Ensure compliance with company policies and culture.

Skills

Customer Service

Team Development

Data-driven decision making

Education

2 years of college

Bachelor of Science in Business Management and Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, inventory flow, and operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a culture of belonging. Coordinates and oversees job-related activities, building relationships with stakeholders, supporting plans to meet customer and business needs, and promoting continuous learning. Ensures compliance with company policies, supporting the company's mission, values, ethics, and integrity. Builds high-performing teams, embraces diversity, and creates a supportive workplace. Acts with integrity, maintains high standards of ethics and compliance, and supports Walmart's culture and sustainability goals. Focuses on delivering results by prioritizing customer needs, making data-driven decisions, and encouraging continuous improvement. Offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and paid time off benefits. Provides information about the Live Better U education program and other associate benefits. The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, with additional performance bonuses and potential regional pay zone adjustments.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1601 E US Highway 223, Adrian, MI 49221-4454, United States of America