(USA) Coach/Ops Mgr Trainee

Walmart; Pennsylvania; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic leader to enhance store operations and customer service. This role involves developing teams, driving financial performance, and implementing business solutions. You'll be responsible for fostering a culture of belonging and ensuring compliance with company standards. Join a forward-thinking company that values integrity, continuous learning, and diversity, while offering competitive pay and a range of benefits. If you're passionate about leading teams and delivering exceptional customer experiences, this opportunity is perfect for you.

Benefits

Health Benefits

401(k)

Stock Purchase

Paid Time Off

Education Benefits

Qualifications

• Two years of college or equivalent work experience required.
• Experience in retail and supervisory roles is preferred.

Responsibilities

• Lead teams and develop associates through training and support.
• Drive financial performance by managing budgets and sales.

Skills

Customer Service

Team Leadership

Financial Analysis

Conflict Resolution

Diversity and Inclusion Awareness

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and ensures diversity and inclusion awareness. Recruits and develops qualified associates to meet staffing needs and company growth potential.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Builds accountability, measures progress, identifies improvement opportunities, and demonstrates adaptability. Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Creates a workplace of belonging, supports diversity, and fosters a culture where associates feel supported, seen, and connected.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a positive culture. Works collaboratively, builds strong relationships, and communicates effectively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments. Delivers results with a customer-first approach, making decisions based on data insights, and balancing short- and long-term priorities. Encourages continuous learning, adopts new technologies and skills, and supports others through change.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, paid time off, and other benefits. Details about PTO and eligibility can be found at https://one.walmart.com/notices. Live Better U provides education benefits, including tuition, books, and fees paid by Walmart. The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and potential regional pay zone adjustments.

Minimum Qualifications...

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition and with specific state requirements may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through the same programs. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

723A Old Willow Ave, Honesdale, PA 18431-4217, United States of America