(USA) Coach/Ops Mgr Trainee

Walmart; Honesdale (Wayne County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage and develop teams in a retail environment. This role emphasizes exceptional customer service and financial performance, requiring a strong focus on leadership and operational excellence. The ideal candidate will have a background in business management, with a passion for fostering a positive and inclusive workplace culture. Join a forward-thinking organization that values innovation and continuous improvement, offering competitive pay and comprehensive benefits, including performance bonuses and educational assistance programs.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) plan

Stock purchase options

Paid time off

Education assistance (Live Better U)

Qualifications

• 2 years of college or equivalent experience in retail and supervision.
• Experience in financial performance and customer service management.

Responsibilities

• Lead and develop teams while ensuring exceptional customer service.
• Drive financial performance through effective budget management.
• Coordinate operations and maintain stakeholder relationships.

Skills

Leadership

Customer Service

Financial Management

Staff Development

Operations Management

Compliance and Ethics

Continuous Improvement

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

1. Leadership and Development: Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores, provides feedback, and communicates with all levels of associates regarding store operations. Utilizes technology, business initiatives, merchandising, and company direction to introduce and lead change efforts. Provides clear expectations and guidance to implement business solutions and communicates business objectives effectively to teams.
2. Customer Service: Models and demonstrates exceptional customer service standards by following and exemplifying the One Best Way (OBW) service model. Manages and supports customer service initiatives, including community outreach programs. Ensures customer needs and complaints are addressed successfully. Develops and implements action plans to improve processes and ensure a high-quality customer experience.
3. Financial Performance: Drives sales and financial performance by reviewing P&L statements, managing budgets, forecasting, and controlling expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements plans to reduce shrinkage and achieve sales and profit goals.
4. Staffing and Development: Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes contributions, and promotes diversity and inclusion. Recruits and develops qualified staff to meet staffing needs and support company growth.
5. Operations and Stakeholder Engagement: Coordinates activities and maintains relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs. Sets and measures goals, identifies improvement opportunities, and promotes continuous learning and adaptability.
6. Compliance and Ethics: Ensures compliance with company policies and supports mission, values, and ethical standards. Implements related action plans, supports open-door policy, and guides teams in applying policies in business practices.
7. Respect and Integrity: Builds high-performing teams, embraces diversity, and fosters a culture of belonging. Acts with integrity, maintains high standards of ethics, and models company values. Supports and promotes a positive, inclusive work environment.
8. Customer Focus and Business Acumen: Delivers results with the customer first mindset. Uses data insights for decision-making, balancing short- and long-term priorities. Considers the impact on customers, associates, shareholders, and communities.
9. Continuous Improvement and Learning: Demonstrates curiosity, encourages innovation, and supports change. Drives continuous improvement and supports the adoption of new technologies and skills.

Benefits include competitive pay, performance bonuses, health coverage, 401(k), stock purchase, paid time off, and additional programs like Live Better U for education assistance.

Minimum Qualifications include:

• 2 years of college; OR
• 1 year retail experience and 1 year supervisory experience; OR
• 2 years general work experience and 1 year supervisory experience.

Additional requirements involve background checks for firearm-related positions and completion of necessary training.

Preferred Qualifications include a Bachelor of Science in Business Management and Leadership, certifications, and experience supervising multiple direct reports.

Primary Location: 723A Old Willow Ave, Honesdale, PA 18431-4217, United States of America.