(USA) Coach/Ops Mgr Trainee

Walmart; Pennsylvania; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated leader to develop teams and drive exceptional customer service standards. This role focuses on financial performance, team development, and ensuring compliance with company policies. You'll be responsible for setting clear expectations, managing customer service initiatives, and leading process improvements to enhance the customer experience. With a commitment to fostering a culture of belonging and continuous learning, this opportunity offers competitive pay, performance bonuses, and comprehensive benefits. Join a team where your contributions will make a significant impact on the business and community.

Benefits

Health Coverage

401(k)

Stock Purchase

Life Insurance

Paid Time Off

Disability Benefits

Employee Discounts

Military Leave Pay

Adoption and Surrogacy Reimbursements

Education Benefits

Qualifications

• Two years of college or relevant retail and supervisory experience required.
• Preferred: Bachelor's degree in Business Management or Leadership.

Responsibilities

• Lead and develop teams through training and active listening.
• Drive financial performance and manage budgets effectively.
• Ensure compliance with company policies and promote continuous learning.

Skills

Team Leadership

Customer Service

Financial Performance Management

Communication

Problem Solving

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary...

This role involves leading and developing teams through teaching, training, and active listening; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating across all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction; leading change efforts; setting clear expectations; and effectively communicating business objectives to teams.

It also includes modeling exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model; managing customer service initiatives and community outreach programs; resolving customer issues; developing action plans to address deficiencies; and leading process improvements to ensure a high-quality customer experience.

The position requires driving financial performance by reviewing P&L statements, managing budgets, forecasting, controlling expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing strategies to mitigate shrinkage and meet sales and profit goals.

Supervisory responsibilities include hiring, training, mentoring, assigning duties, building a team-based environment, establishing performance expectations, conducting evaluations, recognizing achievements, coaching, and fostering a culture of belonging.

Additional duties involve coordinating activities with stakeholders, supporting plans to meet customer and business needs, setting goals, building accountability, measuring progress, identifying improvements, and promoting continuous learning.

The role also emphasizes ensuring compliance with company policies and supporting the company's mission, values, and ethical standards through implementing action plans, utilizing the Open Door Policy, and guiding business practices.

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, life insurance, paid time off, disability benefits, employee discounts, military leave pay, adoption and surrogacy reimbursements, and more. Details about PTO can be found at https://one.walmart.com/notices.

Live Better U is our education benefit program covering tuition, books, and fees for various programs, with eligibility based on employment status and other criteria. For more information, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, with additional compensation through performance bonuses and possibly regional pay zones depending on location.

Minimum Qualifications...

Candidates should have:

• Two years of college; OR
• One year of retail experience and one year of supervisory experience; OR
• Two years of general work experience and one year of supervisory experience.

For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling ammunition with specific state requirements, a current state-issued Certificate of Eligibility may be necessary. Associates must attend and complete all required training and assessments.

Preferred Qualifications...

Preferred candidates will have:

• A Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; OR
• A Certificate of Completion in People and Business Leadership through the same programs; OR
• Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

35 Plaza Dr, Tamaqua, PA 18252-4405, United States of America