(USA) Coach/Ops Mgr Trainee

Walmart; Pennsylvania; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail seeks a dedicated manager to lead teams, enhance customer service, and drive financial performance. This role involves developing associates, managing budgets, and implementing business solutions while fostering a culture of integrity and excellence. The ideal candidate will have strong leadership skills and a commitment to customer satisfaction.

Benefits

Competitive Pay

Performance Bonuses

Comprehensive Health Benefits

401(k)

Stock Purchase Options

Paid Time Off

Disability Coverage

Discounts

Military Leave Pay

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising 5 or more direct reports.

Responsibilities

• Leads and develops teams, ensuring exceptional customer service.
• Drives financial performance through budget management and sales goals.
• Coordinates job-related activities and ensures compliance with company policies.

Skills

Customer Service

Leadership

Communication

Team Development

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and fosters a culture of belonging. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Measures progress and addresses improvement opportunities while demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and providing guidance on applying these principles in business practices.

Respect the Individual: Builds high-performing teams, embraces diversity, creates a workplace where associates feel supported and connected, and creates opportunities for all to thrive and perform.

Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and supports a culture of accountability and positive impact.

Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data and balancing short- and long-term priorities.

Strive for Excellence: Demonstrates curiosity, resilience, encourages learning from mistakes, and supports technological and skill development.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, and additional benefits such as disability coverage, discounts, military leave pay, and more. The PTO amount depends on employment classification and tenure, meeting or exceeding legal requirements.

For more information about PTO, see https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program covering various levels of education, fully paid by Walmart. Eligibility varies by benefit and employment status. Benefits are subject to change.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and potential regional pay adjustments.

Minimum Qualifications...

2 years of college OR 1 year of retail experience and 1 year of supervisory experience OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and training are required. Additional training and assessments will be required for associates.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

761 Airport Rd, Hazle Township, PA 18202-3282, United States of America