(USA) Coach/Ops Mgr Trainee

Walmart; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive store performance and enhance customer experiences. This role involves developing and mentoring associates, managing financial performance, and implementing innovative solutions to improve operations. The ideal candidate will foster a culture of accountability and inclusivity while ensuring compliance with company standards. With a focus on continuous improvement and customer satisfaction, this position offers the chance to make a significant impact in a vibrant retail environment. Join a company committed to growth and community engagement, where your contributions will help shape the future of retail.

Benefits

Health Coverage

401(k)

Stock Purchase Plan

Paid Time Off

Disability Benefits

Employee Discounts

Military Leave Pay

Walmart-paid Education Program

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Completion of required trainings and assessments.

Responsibilities

• Lead and develop teams, ensuring high customer service standards.
• Drive financial performance by managing budgets and evaluating profit.

Skills

Customer Service

Team Leadership

Financial Performance Management

Communication

Process Improvement

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness, recruits, and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Builds accountability for and measures progress in achieving results, identifying improvement opportunities, and demonstrating adaptability. Promotes continuous learning and development. Ensures compliance with company policies, procedures, and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Creates a workplace where associates feel supported and connected through a culture of belonging, embracing differences, and creating opportunities for all to thrive.

Acts with integrity, maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart's goal of becoming a regenerative company by making a positive impact on associates, customers, members, and the environment through initiatives like waste elimination and local giving.

Serves our customers and members by delivering results with a customer-first approach. Makes decisions based on data insights, balancing short- and long-term priorities, and considering the impact on customers, associates, shareholders, suppliers, and communities. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and continuous improvement. Supports others through change and adopts new technologies and skills.

Walmart offers competitive pay, performance bonuses, and a range of benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave pay, and more. Additional details about PTO can be found at https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates, covering high school to bachelor's degrees, including English Language Learning and certificates. Eligibility depends on job classification and employment length. Benefits are subject to change. For more information, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes performance bonuses and possibly regional pay zones depending on location.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

355 Cypress Gardens Blvd, Winter Haven, FL 33880-4452, United States of America