(USA) Coach/Ops Mgr Trainee

Walmart; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive store performance and enhance customer experiences. In this role, you will lead and develop high-performing teams, ensuring exceptional service and operational excellence. Your responsibilities will include managing financial performance, implementing business solutions, and fostering a diverse and inclusive workplace. With competitive pay and a range of benefits, this position offers a unique opportunity to grow within a supportive environment. If you're passionate about leadership and customer service, this role is perfect for you!

Benefits

Health Benefits

Paid Time Off

Performance-Based Bonuses

Tuition Coverage

Flexible Scheduling

Qualifications

• 2 years of college or equivalent experience in retail and supervisory roles.
• Experience supervising teams, performance management, and hiring.

Responsibilities

• Lead and develop teams by training and providing feedback.
• Drive financial performance by managing budgets and P&L statements.
• Ensure compliance with company policies and promote a culture of accountability.

Skills

Customer Service

Team Leadership

Financial Performance Management

Communication

Diversity and Inclusion Awareness

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Leadership Expectations

• Respect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates equitable opportunities for associates to thrive and perform.
• Works collaboratively: Builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains diverse talent: Empowers and develops talent; recognizes contributions and accomplishments.
• Act with Integrity: Maintains high standards of integrity, ethics, and compliance; models Walmart values; supports and fosters a culture of accountability; acts humbly, honestly, fairly, and transparently.
• Service to the Customer/Member: Delivers results with the customer first in mind; makes decisions based on data and insights; balances short- and long-term priorities; considers all stakeholders.
• Strive for Excellence: Demonstrates curiosity, resilience, and a desire to learn; encourages continuous improvement; adopts new technologies and skills; supports others through change.

Walmart offers competitive pay, performance-based bonuses, and a range of benefits including health, financial, paid time off, and other perks. For more information about benefits and eligibility, visit One.Walmart.

Live Better U is Walmart's education benefit program, covering tuition, books, and fees for associates pursuing various educational programs. Eligibility requirements apply. For details, visit one.walmart.com/notices.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses and possibly regional pay zones depending on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and Firearms Authorized Training is required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership or related field; Certificate in People and Business Leadership; experience supervising 5+ direct reports including performance management, mentoring, hiring, and firing.

Primary Location

6745 N Church Ave, Mulberry, FL 33860-2080, United States of America