(USA) Coach/Ops Mgr Trainee

Walmart; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive performance and customer satisfaction in a retail environment. This role involves developing high-performing teams, managing financial performance, and implementing strategic initiatives to enhance customer experiences. With a strong focus on integrity and community involvement, the position offers a chance to make a meaningful impact while enjoying competitive pay and comprehensive benefits. Join a forward-thinking company that values diversity and fosters growth through continuous learning and development opportunities.

Benefits

Health Benefits

401(k)

Paid Time Off

Performance Bonuses

Stock Purchase

Education Benefits

Qualifications

• 2 years of college or relevant work experience with supervisory skills.
• Experience in retail and managing teams effectively.

Responsibilities

• Lead and develop teams, ensuring high-quality customer service.
• Drive financial performance by managing budgets and evaluating P&L statements.

Skills

Team Leadership

Customer Service

Financial Performance Management

Diversity and Inclusion

Adaptability

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and setting clear expectations. Ensures diversity and inclusion, recruits and develops qualified associates to meet staffing needs, and supports company growth potential.

Coordinates, completes, and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability. Identifies and communicates goals and objectives, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and guiding on applying these in business processes and practices.

Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace where associates feel supported, and creates opportunities for all to thrive and perform.

Act with Integrity: Maintains high standards of integrity, ethics, and compliance, models company values, and supports Walmart's goal of becoming a regenerative company by making positive impacts through community involvement and sustainability efforts.

Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights, balancing priorities, and considering the impact on customers, associates, shareholders, suppliers, and communities.

Strive for Excellence: Demonstrates curiosity, takes calculated risks, encourages learning from mistakes, and supports technological and skills development.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, paid time off, and other benefits. For more information about PTO and benefits, visit https://one.walmart.com/notices and One.Walmart.

Live Better U is an education benefit program covering tuition, books, and fees for associates pursuing degrees or certificates. Eligibility and details are available on Walmart's benefits site.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and compensation based on location and performance.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

4381 Cattlemen Rd, Sarasota, FL 34233-5070, United States of America