USA Coach/ops Mgr Trainee

Walmart; Orlando (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader to guide and develop teams in a fast-paced retail environment. This role emphasizes exceptional customer service, financial performance, and compliance with company values. You will be responsible for mentoring staff, driving process improvements, and collaborating with stakeholders to meet business objectives. If you're passionate about leadership and enhancing customer experiences, this opportunity offers a chance to make a significant impact while supporting a culture of diversity and inclusion.

Qualifications

• 2 years of college or 1 year of retail experience with supervisory experience.
• Experience in managing teams and driving financial performance.

Responsibilities

• Lead and develop teams through training and active listening.
• Drive financial performance and manage budgets effectively.
• Ensure compliance with company policies and foster continuous learning.

Skills

Customer Service

Team Leadership

Financial Management

Process Improvement

Education

Bachelor of Science in Business Management

Certificate in People and Business Leadership

2 years of college

Job description

Position Summary

This role involves leading and developing teams through teaching, training, and active listening; conducting store tours and providing feedback (Tour-to-Teach); collaborating across all levels regarding store operations, technology, business initiatives, merchandising, and company direction; leading change efforts; setting clear expectations; and communicating business objectives effectively to teams.

What you'll do

Model and demonstrate exceptional customer service standards by following the One Best Way (OBW) service model; support customer service initiatives, including community outreach programs; resolve customer needs, complaints, and issues; develop action plans for improvement; and lead process enhancements to ensure a high-quality customer experience.

Drive financial performance by reviewing P&L statements; managing budgets, forecasts, and expenses; monitoring merchandise presentation, inventory flow, and operational processes; and developing strategies to mitigate shrinkage and meet sales and profit goals.

Hire, train, and mentor hourly associates; assign duties; set expectations; recognize achievements; promote diversity and inclusion; and develop qualified staff to support company growth.

Coordinate activities with stakeholders; support plans and initiatives to meet customer and business needs; set goals; measure progress; identify improvement opportunities; and foster continuous learning.

Ensure compliance with company policies and uphold the organization's mission, values, and ethics by implementing related action plans and supporting an open-door policy.

Minimum Qualifications

2 years of college, or 1 year of retail experience combined with 1 year of supervisory experience, or 2 years of general work experience with 1 year of supervisory experience. For firearms-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition with state-specific requirements may require a current state-issued Certificate of Eligibility. All associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through the same programs; experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

8745 State Road 54, New Port Richey, FL 34655-3006, United States of America