(USA) Coach/Ops Mgr Trainee

Walmart; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee store operations and enhance customer service. This role involves developing and mentoring teams, driving financial performance through effective management of budgets and P&L statements, and ensuring a high-quality customer experience. The ideal candidate will excel in communication, leadership, and financial analysis, fostering a culture of diversity and inclusion while achieving sales and profit goals. Join a forward-thinking company where your contributions will directly impact the success of the store and the satisfaction of customers.

Qualifications

• Strong leadership skills to develop and manage teams effectively.
• Ability to analyze financial performance and manage budgets.

Responsibilities

• Lead teams by training and providing feedback to associates.
• Drive financial performance by evaluating P&L statements.

Skills

Leadership

Customer Service

Communication

Financial Analysis

Team Development

Education

High School Diploma

Bachelor's Degree in Business Management

Tools

Profit and Loss (P&L) Statements

Budgeting Software

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit and Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses to confirm they are indexed to sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring them, assigning duties, setting clear expectations, providing associate recognition, and ensuring diversity and inclusion awareness.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and