(USA) Coach/Ops Mgr Trainee

Walmart; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive store performance and enhance customer service. This role involves guiding teams through effective training and communication, ensuring exceptional service standards are met. You will analyze financial performance, manage budgeting, and implement process improvements to achieve sales goals. If you are passionate about team development and customer satisfaction, this is an exciting opportunity to make a significant impact in a fast-paced retail environment.

Qualifications

• Proven experience in team leadership and customer service management.
• Strong financial acumen with P&L statement analysis skills.

Responsibilities

• Lead and develop teams by providing training and feedback.
• Drive financial performance through budgeting and expense control.
• Ensure high-quality customer experiences and resolve issues effectively.

Skills

Team Leadership

Customer Service

Financial Performance Analysis

Process Improvement

Communication

Diversity and Inclusion Awareness

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (for example, store of the community and community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs