(USA) Coach/Ops Mgr Trainee

Walmart; Maple Grove (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a Coach/Ops Manager in training, responsible for leading teams, driving operational excellence, and enhancing customer service. The ideal candidate will have a background in retail management and experience in developing teams. This role offers competitive pay, performance bonuses, and benefits, including health coverage and education benefits through Live Better U.

Benefits

Competitive pay

Performance bonuses

Comprehensive health coverage

401(k)

Stock purchase

Paid time off

Education benefits through Live Better U

Qualifications

• 2 years of college or 1 year of retail and supervisory experience required.
• Experience supervising 5 or more direct reports preferred.
• Completion of required training and assessments is necessary.

Responsibilities

• Leads and develops teams by teaching, training, and providing feedback.
• Drives financial performance by managing budgets and P&L statements.
• Coordinates job-related activities and ensures compliance with company policies.

Skills

Team Leadership

Customer Service

Budget Management

Sales Performance

Education

2 years of college

Bachelor of Science in Business Management

Certificate in People and Business Leadership

Job description

Position Summary

Coach/ops Manager in training

What you'll do

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and effectively communicate business objectives to teams.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by building relationships with key stakeholders, supporting plans to meet customer and business needs, and fostering accountability and continuous learning. Ensures compliance with company policies and standards of ethics and integrity, supporting the company's mission and values.

Respects individuals by building high-performing teams, embracing diversity, and creating an inclusive workplace where associates feel valued and supported. Acts with integrity by maintaining high standards of ethics, transparency, and accountability. Serves customers by delivering results, making data-driven decisions, and prioritizing customer satisfaction. Strives for excellence by fostering curiosity, learning, and continuous improvement.

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits, including health coverage, 401(k), stock purchase, paid time off, and additional perks such as education benefits through Live Better U.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional performance-based bonuses. The actual rate will meet or exceed the minimum wage applicable to the location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership through the same programs. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

9451 Dunkirk Ln N, Maple Grove, MN 55311-5447, United States of America