(USA) Coach/Ops Mgr Trainee

Walmart; Maryland; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive performance and customer satisfaction in retail. This role involves developing high-performing teams, managing financial outcomes, and fostering a culture of inclusivity and support. You'll leverage data-driven insights to make impactful decisions while ensuring compliance with company policies. With competitive pay and benefits, including a unique education program, this is a fantastic opportunity for those looking to grow their careers in a supportive environment. Join a company committed to making a positive impact on its associates and the community.

Benefits

Health Coverage

401(k)

Stock Purchase Plan

Paid Time Off

Disability Benefits

Discounts

Military Leave Pay

Education Benefits

Qualifications

• 2 years of college or equivalent experience in retail and supervisory roles.
• Experience in managing teams and driving performance in retail environments.

Responsibilities

• Lead and develop teams, ensuring exceptional customer service.
• Drive financial performance and manage store operations effectively.

Skills

Customer Service

Team Leadership

Budget Management

Data-Driven Decision Making

Diversity and Inclusion Awareness

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently and effectively. Ensures diversity and inclusion awareness, recruits, and develops qualified associates to meet staffing needs and company growth potential.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs. Identifies and communicates goals and objectives, builds accountability, and measures progress. Addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies and procedures, supporting the company's mission, values, standards of ethics and integrity, and the Open Door Policy.

Respects individuals by building high-performing teams, embracing differences, creating a workplace where associates feel supported and connected, and fostering a culture of belonging. Works collaboratively, builds strong relationships, and communicates with impact, energy, and positivity. Attracts, retains, and develops talent, recognizing contributions and accomplishments. Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a positive culture. Supports and fosters Walmart's goal of becoming a regenerative company by making a positive impact for all stakeholders.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Displays curiosity, resilience, and encourages learning from mistakes. Drives continuous improvement by adopting new technologies and supporting others through change.

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave pay, and more. Details about PTO and eligibility are available at https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program offering programs from high school completion to bachelor’s degrees, including English Language Learning and certificates. Tuition, books, and fees are fully paid by Walmart, with eligibility depending on employment status and other factors. For more information, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and compensation based on location and performance. The actual hourly rate will meet or exceed the applicable minimum wage.

Minimum Qualifications...

2 years of college; OR 1 year of retail and 1 year of supervisory experience; OR 2 years of general work experience with 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through the same programs, and experience supervising five or more direct reports including performance management, mentoring, hiring, and firing.

Primary Location...

3601 Washington Blvd, Arbutus, MD 21227-1627, United States of America