(USA) Coach / Ops Mgr Trainee

Walmart, Inc.; Denver (CO); On-site; Full time

Job summary

A leading retail company seeks a Store Manager in Denver to drive sales and customer service excellence. Responsibilities include team leadership, financial performance management, and ensuring compliance with company standards. The role emphasizes customer-first strategies and continuous improvement, with opportunities for personal and professional growth.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Education Benefits

Qualifications

• 2 years' college OR 1 year retail and 1 year supervisory experience.
• Experience supervising 5+ direct reports.

Responsibilities

• Leads teams by teaching, training, and providing feedback.
• Drives financial performance and manages budgets.
• Ensures compliance with company policies and procedures.

Skills

Customer Service

Leadership

Communication

Team Development

Education

Bachelor’s in Business Management

Related Certifications

Job description

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides others in applying these principles in business practices.

Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences. Creates a workplace where associates feel seen, supported, and connected through a culture of belonging. Creates opportunities for all associates to thrive and perform.

Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence others.

Attracts and retains top talent, empowers and develops talent, and recognizes contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance. Models Walmart values to foster a positive culture, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact through initiatives like creating a sense of belonging, eliminating waste, and participating in local giving.

Acts in a selfless manner, demonstrating humility, self-awareness, honesty, fairness, and transparency.

Serve Our Customers and Members: Delivers results with the customer first in mind, considering how, where, and when customers shop. Applies EDLP and EDLC business models to all plans.

Makes decisions based on data insights and analysis, balancing short- and long-term priorities, and considering the impact on customers, associates, shareholders, suppliers, business partners, and communities.

Strive for Excellence: Demonstrates curiosity, a desire to learn, takes calculated risks, shows courage and resilience, and learns from mistakes.

Drives continuous improvement, adopts new technologies and skills, and supports others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. Details about PTO and other benefits are available at one.walmart.com/notices.

Live Better U provides education benefits, covering costs for programs from high school to bachelor’s degrees, including English Language Learning and certificates. Eligibility and details are available on One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, with additional compensation through bonuses and potential regional pay zones.

Minimum Qualifications: 2 years' college OR 1 year retail and 1 year supervisory experience; OR 2 years general work and 1 year supervisory experience. For firearm sales, successful completion of CBC and firearm training, and possibly a state-issued Certificate of Eligibility, are required. All associates must complete required training and assessments.

Preferred Qualifications: Bachelor’s in Business Management and Leadership or related certifications; experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary location: 1442 S Parker Rd, Denver, CO 80231-2707, United States.