(USA) Coach/Ops Mgr Trainee

Walmart; Morganton (NC); On-site; Full time

Job summary

A leading retail company seeks a Store Manager in Morganton, NC. The role emphasizes team leadership, operational management, and exceptional customer service. Candidates should have supervisory experience and relevant education. The position offers competitive pay, performance bonuses, and a range of benefits, including health insurance and a retirement savings plan.

Benefits

Performance bonuses

Health benefits

401(k) plan

Paid time off

Stock purchase options

Qualifications

• Minimum of 2 years college or equivalent retail experience.
• Experience managing teams and compliance with company policies.
• Successful completion of training and assessments is required.

Responsibilities

• Leads store teams, ensuring operational excellence and customer satisfaction.
• Manages budgets and financial performance, addressing deficiencies in service.
• Develops and implements action plans for process improvement and store metrics.

Skills

Team Leadership

Customer Service

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and meet sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a sense of belonging in the workplace. Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and measuring progress. Ensures compliance with company policies, standards of ethics and integrity, and supports the company's mission through policies like the Open Door Policy. Builds high-performing teams, embraces diversity, and creates an inclusive environment where associates feel supported and valued. Acts with integrity, maintains high standards of ethics, and supports Walmart's culture and sustainability goals. Delivers results with a customer-first approach, making decisions based on data insights, and balancing priorities. Encourages continuous learning, adopts new technologies, and supports change. Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase options, paid time off, and other employee benefits. The position includes an hourly wage range of $31.25-$38.46 plus differential, with additional performance-based bonuses and potential regional pay adjustments.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and successfully complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

G120 Morganton Heights Blvd, Morganton, NC 28655-5210, United States of America