(USA) Coach/Ops Mgr Trainee

Walmart; North Carolina; On-site; Full time

Job summary

Walmart seeks a Retail Manager to lead teams, drive sales performance, and enhance customer experiences. This role involves supervising associates, managing budgets, and implementing business solutions in a fast-paced retail environment. Successful candidates will demonstrate strong leadership and communication skills, with a commitment to enhancing team performance and customer service.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits

Education benefits

Qualifications

• Minimum 2 years college or equivalent work experience.
• 1 year supervisory experience required.

Responsibilities

• Leads and develops teams, ensuring exceptional customer service.
• Manages budgets and reviews Profit & Loss statements.

Skills

Leadership

Customer Service

Communication

Budget Management

Team Development

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management and Leadership (preferred)

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores, provides feedback, and communicates with all levels of associates regarding store operations. Utilizes technology, business initiatives, merchandising, and company direction to introduce and lead change efforts. Provides clear expectations and guidance to implement business solutions and communicates business objectives effectively. Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensures customer needs, complaints, and issues are resolved, and develops action plans to address deficiencies. Leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales by reviewing Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. Implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets expectations, recognizes achievements, and fosters a workplace of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by building relationships with stakeholders, supporting plans to meet customer and business needs, and promoting continuous learning. Ensures compliance with policies and supports company values and ethics through action plans and the Open Door Policy.

Builds high-performing teams by embracing diversity, creating a culture of belonging, and supporting associates' growth. Works collaboratively, communicates effectively, and attracts and retains top talent. Acts with integrity by maintaining high standards of ethics and transparency, supporting Walmart's mission and sustainability efforts.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages continuous improvement, adopts new technologies, and supports change management.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and additional perks. Details about PTO and eligibility are available at https://one.walmart.com/notices.

Live Better U provides education benefits paid by Walmart, covering programs from high school to bachelor's degrees, including English Language Learning and certificates. Eligibility varies by employment status, and benefits are subject to change. More information can be found at One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses and location-based pay zones.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must complete all job-specific training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing. A Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership, is preferred.

Primary Location

250 Turner St, Aberdeen, NC 28315-2363, United States of America