(USA) Coach/Ops Mgr Trainee

Walmart; North Carolina; On-site; Full time

Job summary

Walmart seeks a dedicated team leader to enhance store operations while ensuring exceptional customer service and financial success. The role involves mentoring associates, driving performance metrics, and maintaining compliance with company standards. Competitive salary, benefits, and educational opportunities are included. Applicants should possess relevant experience and a commitment to excellence.

Benefits

Medical coverage

401(k) plan

Stock purchase plan

Paid time off

Tuition reimbursement

Qualifications

• 2 years of college or 1 year retail and supervisory experience.
• Experience supervising at least 5 direct reports.
• Successful completion of required trainings.

Responsibilities

• Leads teams effectively by teaching, training, and mentoring.
• Drives financial performance and sales through P&L analysis.
• Ensures compliance with company policies and provides outstanding customer service.

Skills

Leadership

Customer Service

Financial Management

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are aligned with sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing recognition; communicating expectations consistently and effectively; ensuring belonging awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates through hiring, training, mentoring, and assigning duties; providing recognition; and ensuring belonging awareness.

Ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing guidance on applying these in executing business processes and practices.

At Walmart, we offer competitive pay, performance-based bonus awards, and other benefits for a happier mind, body, and wallet. Benefits include medical, vision, dental coverage, 401(k), stock purchase, company-paid life insurance, PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, voting, short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy reimbursement, and more. You will also receive PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, based on your job classification and employment length. For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program for associates, covering programs from high school completion to bachelor's degrees, including English Language Learning and certificates. Tuition, books, and fees are fully paid by Walmart. Eligibility varies by benefit and employment status. For more details, see One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential as required by law. Additional compensation includes performance bonuses and potential regional pay based on location.

Minimum Qualifications...

2 years of college; OR 1 year retail experience and 1 year supervisory experience; OR 2 years general work experience and 1 year supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and Firearms Authorized Training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and pass all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports including performance management, mentoring, hiring, and firing.

Primary Location...

2875 Sugar Hill Rd, Marion, NC 28752-6244, United States of America