(USA) Coach/Ops Mgr Trainee

Walmart; North Carolina; On-site; Full time

Job summary

A leading company in the retail sector is seeking a high-performing leader to drive store operations and enhance customer service at their Durham location. The role requires overseeing a team of associates and implementing business solutions with a strong focus on financial performance and community involvement. Candidates should have leadership experience and the ability to develop talent, ensure operational efficiency, and comply with company policies. Competitive pay and benefits are offered to support associate growth and well-being.

Benefits

Health coverage

401(k) plan

Paid time off

Performance bonuses

Disability benefits

Qualifications

• Two years of college or equivalent work experience.
• Experience in supervising and performance management.
• Completion of required trainings.

Responsibilities

• Develops and implements action plans to improve customer service.
• Manages financial performance by reviewing P&L statements.
• Leads and develops teams through mentoring and recognition.

Skills

Leadership

Customer Service

Communication

Adaptability

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals for the business area. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for achieving results. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing guidance on applying these in business practices.

Respects individuals by building high-performing teams, embracing differences, creating a workplace of support and connection, and providing opportunities for all associates to thrive. Works collaboratively, builds trust, communicates effectively, and attracts and retains top talent. Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart’s culture, and making a positive impact through initiatives like community involvement and waste reduction.

Serves customers and members by delivering results with a customer-first approach, making data-driven decisions, and balancing priorities. Demonstrates a desire to learn, takes calculated risks, and encourages innovation and resilience. Supports continuous improvement and adoption of new technologies and skills, and supports others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase plans, paid time off, disability, discounts, military leave, and more. Benefits are designed to support associates' well-being, growth, and work-life balance.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U provides Walmart-paid education benefits, including high school completion, bachelor’s degrees, and certificates, with eligibility based on employment status and other criteria. The hourly wage range for this position is $31.25-$38.46 plus applicable differential, with additional bonuses and compensation based on location and performance.

Minimum Qualifications

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

5450 New Hope Commons Dr, Durham, NC 27707-9716, United States of America