(USA) Coach/Ops Mgr Trainee

Walmart; Auburn (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Coach/Ops Manager Trainee to lead and develop teams while driving financial performance. In this role, you will engage with associates, implement business solutions, and ensure exceptional customer service. You will also oversee operational processes and foster a culture of belonging within the team. This position offers a competitive hourly wage, performance-based bonuses, and a comprehensive benefits package, including health coverage and educational assistance. If you are passionate about leadership and customer service, this opportunity is perfect for you.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Parental Leave

Company Discounts

Education Benefits

Qualifications

• 2 years of college or equivalent experience in retail and supervision.
• Experience managing teams and driving performance.

Responsibilities

• Lead and develop teams by training and providing feedback.
• Drive financial performance and manage store operations.

Skills

Customer Service

Team Leadership

Financial Performance Management

Communication

Problem Solving

Education

2 years of college

Bachelor’s in Business Management

Job description

Join to apply for the (USA) Coach/Ops Mgr Trainee role at Walmart

This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31.00/hr - $38.00/hr

Position Summary

What you'll do: Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and fostering a culture of belonging.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Leadership Expectations

• Respect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates equitable opportunities for associates to thrive and perform.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans. Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes. Drives continuous improvements; adopts and encourages the use of new technologies and skills; and supports others through change.

At Walmart, we offer competitive pay, performance-based bonuses, and other benefits for a happier mind, body, and wallet. Benefits include health coverage (medical, vision, dental), 401(k), stock purchase, company-paid life insurance, paid time off (PTO), parental leave, family care leave, bereavement, jury duty, voting, disability coverage, company discounts, Military Leave Pay, and more.

You will also receive PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, depending on your classification and employment length, meeting or exceeding legal requirements.

For more information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates, covering programs from high school to bachelor’s degrees, including English Language Learning and certificates. Tuition, books, and fees are fully paid by Walmart.

Eligibility varies by benefit and employment specifics. Benefits are subject to change.

For benefits and eligibility details, visit One.Walmart.

The hourly wage range is $31.25-$38.46 plus legislative differential where applicable. The actual hourly rate will meet or exceed minimum wage laws. Additional compensation may include annual or quarterly performance bonuses, regional pay zones, and other incentives.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a CBC and firearms training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and pass all required trainings and assessments.

Preferred Qualifications

Bachelor’s in Business Management and Leadership via Live Better U and Bellevue University, or a Certificate in People and Business Leadership. Experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

100 Mount Auburn Ave, Auburn, ME 04210-8651, United States