(USA) Coach/Ops Mgr Trainee (Non-Complex)

Walmart; Woodland (CA); On-site; USD 45,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values exceptional customer service and team leadership. In this pivotal role, you'll lead and develop teams, ensuring high-quality customer experiences while driving financial performance. Your ability to communicate effectively and manage operations will be key to success. With opportunities for growth and development, this position offers a chance to make a significant impact in a dynamic retail environment. If you're passionate about leading teams and enhancing customer satisfaction, this is the perfect opportunity for you.

Qualifications

• Minimum 2 years of college or equivalent experience in retail and supervision.
• Experience in training, mentoring, and managing teams.

Responsibilities

• Lead and develop teams by teaching, training, and providing feedback.
• Drive financial performance through budget management and sales forecasting.

Skills

Customer Service

Team Leadership

Financial Management

Training and Development

Operational Processes

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and effectively communicate business objectives to teams.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensures customer needs, complaints, and issues are resolved, develops action plans to address deficiencies, and leads process improvements for a high-quality customer experience.

Drives financial performance and sales by reviewing PL statements, managing budgets, forecasting, controlling expenses, and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements plans to reduce shrinkage and meet sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and ensures diversity and inclusion are prioritized to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, setting goals, building accountability, and promoting continuous learning and improvement.

Ensures compliance with company policies and supports the company's mission and values by implementing related action plans, utilizing the Open Door Policy, and guiding team members in ethical business practices.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling ammunition with specific state requirements may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

1250 E Gibson Rd, Woodland, CA 95776-6315, United States of America