US Warehouse Operations Leader – 3PL & KPI Excellence

DMS Logistics; Miami (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

DMS Logistics, a Brazilian multinational freight forwarding company, is seeking a senior leader to oversee its US warehouse operations (Miami and 3PL sites). You will align operational execution with strategic goals, drive KPI frameworks, and manage 3PL relationships to ensure cost-effective, compliant performance.

You will lead a team of leaders and analysts, standardize processes, and spearhead continuous improvement across the US network, including onboarding new partners and ensuring bond,

Qualifications

• Bachelor’s degree in a related field.
• Fluent English; Spanish and Portuguese at intermediate/advanced level.
• 2+ years in leadership within freight forwarding/logistics/warehouse ops.
• Experience managing 3PL with SLAs and vendor evaluation.
• Operational experience with FCL, LCL and AIR shipments, imports.
• Proficient in MS Office and Power BI; KPI dashboards familiarity.
• Familiarity with bonded warehouse compliance and customs frameworks.
• Willingness to travel between US warehouse sites.

Responsibilities

• Ensure operational alignment across the US warehouse network (Miami + 3PL sites).
• Lead and develop the Team Leader Operations – Miami and Warehouse Analysts.
• Standardize processes, SOPs and KPI frameworks across sites.
• Consolidate KPI, cost and productivity reporting for warehouses.
• Manage relationships with 3PL warehouses; monitor SLAs and performance.
• Support onboarding of new 3PL partners in new states.
• Ensure compliance (bonded warehouse/CBP, C-TPAT/TSA/CCSF, customs).
• Participate in 3PL vs internalization decisions for new markets.
• Set goals for direct reports; conduct 1:1s and OKRs.
• Drive continuous improvement across US warehouse network.
• Escalate risks and strategic needs to Head of area.

Skills

Leadership

Strategic thinking

Vendor / 3PL management

Conflict management

Analytical / data-driven

Autonomy / ownership

Build new teams

Multitasking

Attention to detail

Travel commitment

Education

Bachelor’s degree in Business Administration / Logistics / International Trade / Economics

Tools

Microsoft Office

Power BI

Job description

DMS Logistics, a Brazilian multinational freight forwarding company, is seeking a senior leader to oversee its US warehouse operations (Miami and 3PL sites). You will align operational execution with strategic goals, drive KPI frameworks, and manage 3PL relationships to ensure cost-effective, compliant performance.

You will lead a team of leaders and analysts, standardize processes, and spearhead continuous improvement across the US network, including onboarding new partners and ensuring bond,