US Warehouse Operations Lead | 3PL & KPI Champion

Dmslog; Miami (FL); On-site; USD 110,000 - 170,000; Full time

Job summary

DMS Logistics is seeking a senior leader to oversee the US warehouse operations, including the Miami facility and 3PL sites. You will drive standardization of processes, KPIs, and reporting while developing leaders and managing third-party relationships for cost-effective performance.

The role requires fluent English and multilingual capabilities, risk and compliance oversight, and travel across sites to ensure smooth operation and strategic alignment with corporate goals.

Qualifications

• Bachelor's degree in business, logistics, international trade, economics or related field.
• Fluent English with intermediate/advanced Spanish and Portuguese.
• 2+ years in a leadership role within freight forwarding, logistics or warehouse operations.
• Experience managing 3PLs, SLAs and vendor performance evaluation.
• Operational experience with FCL, LCL and AIR shipments, imports.
• Proficient in MS Office and Power BI; familiarity with KPI dashboards.
• Knowledge of bonded warehouse compliance and customs frameworks.
• Willingness to travel between US warehouse sites.

Responsibilities

• Ensure operational alignment across the US warehouse operation (Miami + 3PL sites).
• Directly lead and develop the Team Leader Operations – Miami and Warehouse Analysts.
• Standardize processes, SOPs and KPI frameworks across all US sites.
• Consolidate KPI, cost and productivity reporting for warehouses.
• Manage relationships with 3PLs: SLAs, performance evaluation, escalation.
• Support opening of new sites and onboarding of new 3PL partners.
• Ensure compliance across all sites (bonded, CBP, C-TPAT/TSA/CCSF, customs).
• Participate in 3PL vs internalization decisions for new markets.
• Set team and individual goals; conduct OKRs and feedback sessions.
• Drive continuous improvement across the US warehouse network.

Skills

Leadership

Strategic thinking

Vendor management

Conflict management

Analytical decision making

Autonomy

Team building

Multitasking

Attention to detail

Willingness to travel

Education

Bachelor's Degree in Business Administration, Logistics, International Trade, Economics or related field

Tools

Power BI

Microsoft Office

Job description

DMS Logistics is seeking a senior leader to oversee the US warehouse operations, including the Miami facility and 3PL sites. You will drive standardization of processes, KPIs, and reporting while developing leaders and managing third-party relationships for cost-effective performance.

The role requires fluent English and multilingual capabilities, risk and compliance oversight, and travel across sites to ensure smooth operation and strategic alignment with corporate goals.