Pharma Customer Solutions Manager II – US Operations

Bayer; DeWitt (AR); Sur place; USD 118 000 - 177 000; Plein temps

Avantages offerts par ce poste

Health care

Vision

Dental

Retirement plan

PTO

Sick leave

Résumé du poste

Bayer is seeking a supply chain operations lead to oversee Order-to-Bill and Bill-to-Cash processes for the US Hematology and Specialty Pharma portfolio. You will coordinate master data, SAP interfaces, and system readiness to ensure reliable service delivery.

You will drive process improvements, collaborate with sales, finance, IT, and external partners, and contribute to NDC-12 readiness while adhering to regulatory standards.

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience; alternatively, a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.

Responsabilités

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Connaissances

SAP/ERP knowledge

EDI/API interfaces

Serialization/traceability

Master data management

Inventory management

Cross-functional coordination

Regulatory compliance

Formation

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field

Bachelor’s degree with equivalent relevant experience

Description du poste

Bayer is seeking a supply chain operations lead to oversee Order-to-Bill and Bill-to-Cash processes for the US Hematology and Specialty Pharma portfolio. You will coordinate master data, SAP interfaces, and system readiness to ensure reliable service delivery.

You will drive process improvements, collaborate with sales, finance, IT, and external partners, and contribute to NDC-12 readiness while adhering to regulatory standards.