US Payroll & Benefits Managed Services Specialist

Hibob Inc.; United States; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Equity

401(k) 3% match

$2,500 referral bonus

Medical, dental, vision coverage

Wellness stipend $1,920

Headspace membership

Hybrid NY metro

Paid time off

Bob Balance Days

Birthday off

Work from home stipend

Job summary

HiBob seeks a Payroll Managed Service Specialist to deliver accurate, compliant end-to-end US payroll support for multi-client customers. You will act as a trusted partner, ensuring timely payroll processing, addressing exceptions, and collaborating with internal and external teams.

The role requires experience in a fast-paced, multi-client environment and proficiency with payroll software including HiBob Payroll, Sage, or Xero.

Qualifications

• Experience in a Managed Services or Bureau environment.
• Demonstrable US payroll experience in a fast-paced, multi-client environment.
• Strong knowledge of US payroll legislation, Tax regulations, and statutory payments.
• Experience handling high-volume payroll processing with accuracy and efficiency.
• Proven ability to optimize payroll processes and drive improvements.
• Strong analytical skills to identify payroll discrepancies and anomalies.
• Excellent communication skills to explain complex payroll matters clearly to clients and internal teams.
• Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud-based solutions).

Responsibilities

• Serve as the primary contact for payroll processing and issue resolution within the Managed Services Bureau.
• Ensure payroll accuracy through thorough reviews and compliance with statutory requirements.
• Handle high-volume payrolls, maintaining efficiency and quality under tight deadlines.
• Proactively identify process improvements to enhance the bureau's payroll service delivery.
• Support new client onboarding, ensuring data accuracy for retrospective and parallel runs.
• Assist in training and mentoring junior payroll team members.
• Effectively elevate complex issues while maintaining clear communication with client.

Skills

US payroll

Managed services

Bureau environment

US payroll legislation

high-volume payroll

process improvements

client onboarding

payroll software

HiBob Payroll

Sage

Xero

APIs

Zendesk

Slack

Asana

Tools

HiBob Payroll

Sage

Xero

Zendesk

Slack

Asana

APIs

Job description

HiBob seeks a Payroll Managed Service Specialist to deliver accurate, compliant end-to-end US payroll support for multi-client customers. You will act as a trusted partner, ensuring timely payroll processing, addressing exceptions, and collaborating with internal and external teams.

The role requires experience in a fast-paced, multi-client environment and proficiency with payroll software including HiBob Payroll, Sage, or Xero.