Payroll/Benefits Managed Service Specialist

Mosaic.tech; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

SaaS payroll experience

Global client exposure

Onboarding new clients

APIs & integrations

Job summary

HiBob is seeking a Payroll Managed Service Specialist in the United States to deliver accurate, compliant end-to-end payroll support for multi-client environments.

You will work as a trusted operational partner, ensuring pay accuracy, handling exceptions, and collaborating with internal and external partners to reduce effort and improve service quality. EST availability is required.

Qualifications

• Experience in a Managed Services or Bureau environment.
• Demonstrable US payroll experience in a fast-paced, multi-client environment.
• Strong knowledge of US payroll legislation, Tax regulations, and statutory payments.
• Experience handling high-volume payroll processing with accuracy and efficiency.
• Proven ability to optimize payroll processes and drive improvements.
• Strong analytical skills with the ability to identify payroll discrepancies and anomalies.
• Excellent communication skills to explain complex payroll matters clearly to clients and internal teams.
• Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud-based solutions).

Responsibilities

• Serve as the primary contact for payroll processing and issue resolution within the Managed Services Bureau.
• Ensure payroll accuracy through thorough reviews and compliance with statutory requirements.
• Handle high-volume payrolls, maintaining efficiency and quality under tight deadlines.
• Proactively identify process improvements to enhance the bureau's payroll service delivery.
• Support new client onboarding, ensuring data accuracy for retrospective and parallel runs.
• Assist in training and mentoring junior payroll team members.
• Effectively elevate complex issues while maintaining clear communication with client.

Skills

Payroll processing

US payroll

High-volume processing

Analytical skills

Communication skills

Client onboarding

Compliance

Tools

HiBob Payroll

Sage

Xero

Zendesk

Slack

Asana

Job description

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over‑year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Specialist in US payroll and benefits. You will be responsible for delivering accurate, compliant, and reliable end-to-end payroll support for customers using HiBob’s US payroll solutions. Acting as a trusted operational partner, this role ensures payroll processes run smoothly through proactive checks, expert handling of exceptions, and close collaboration with internal and external partners. The specialist plays a critical role in reducing customer effort, protecting employee pay accuracy, and upholding HiBob’s payroll quality standards across every pay cycle.

**Note: We will only consider candidates who can work EST due to business need **

Requirements

• Experience in a Managed Services or Bureau environment


• Demonstrable US payroll experience in a fast-paced, multi‑client environment.


• Strong knowledge of US payroll legislation, Tax regulations, and statutory payments.


• Experience handling high-volume payroll processing with accuracy and efficiency.


• Proven ability to optimize payroll processes and drive improvements.


• Strong analytical skills with the ability to identify payroll discrepancies and anomalies.


• Excellent communication skills to explain complex payroll matters clearly to clients and internal teams.


• Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud‑based solutions).

Advantages:

• Experience in Saas technology along with Payroll


• Previous experience working with global teams


• Previous experience with Enterprise Customers


• Experience onboarding customers into a new managed service/ outsource function


• Experience using tools such as; Zendesk, Slack, & Asana


• Experience working with APIs and integrations

What will you do?

As our Payroll Managed Service Specialist, you will:

• Serve as the primary contact for payroll processing and issue resolution within the Managed Services Bureau.


• Ensure payroll accuracy through thorough reviews and compliance with statutory requirements.


• Handle high-volume payrolls, maintaining efficiency and quality under tight deadlines.


• Proactively identify process improvements to enhance the bureau's payroll service delivery.


• Support new client onboarding, ensuring data accuracy for retrospective and parallel runs.


• Assist in training and mentoring junior payroll team members.


• Effectively elevate complex issues while maintaining clear communication with client.

Base salaries for this role range from $85,000 - $110,000 per year.

As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.