US Launch Lead: Onboarding & Growth Champion

Halter; Boulder (CO); On-site; USD 119,000 - 161,000; Full time

Benefits offered by this job

Annual self-development budget

Health benefits

Parental leave 16 weeks primary / 8?1

Unlimited PTO

401k with employer match

Employee stock ownership plan

Job summary

Halter is seeking a Customer Onboarding Lead for the U.S. to guide a team of Launch Representatives in deploying Halter across ranches. You will own how launches happen, ensuring customers see value quickly and that deployment targets are met.

This role blends leadership with hands-on field insight to scale operations across the United States. You will work with Sales, Support, Rev Ops, Product, and the Global Launch team to optimize onboarding, drive ARR growth, and build scalable processes

Qualifications

• Track record leading customer-facing teams at scale.
• Experience coaching frontline team members with clear expectations.
• Strong operator with multiple priorities and delivery focus.
• Comfort using data to diagnose performance and focus areas.
• Ability to redesign team operations for efficiency and impact.
• Clear, direct communication and collaboration across functions.
• Genuine care for customers and quality of work.

Responsibilities

• Own US launch performance and ARR delivery.
• Lead the regional operating rhythm to keep customer delivery consistent as we scale.
• Identify risks and opportunities and drive improvements through the team.
• Shape strategies that improve adoption, time-to-value, and long-term retention.
• Balance high-touch customer experience with operational efficiency.
• Hire, onboard, and ramp 5–6 Launch Representatives.
• Partner with Sales, Rev Ops, Support, Product and Eng to ensure successful launches.

Skills

People leadership

Customer facing

Data driven

Cross-functional

Communication

Ops mindset

Tools

Salesforce

Intercom

CRM systems

Job description

Halter is seeking a Customer Onboarding Lead for the U.S. to guide a team of Launch Representatives in deploying Halter across ranches. You will own how launches happen, ensuring customers see value quickly and that deployment targets are met.

This role blends leadership with hands-on field insight to scale operations across the United States. You will work with Sales, Support, Rev Ops, Product, and the Global Launch team to optimize onboarding, drive ARR growth, and build scalable processes