Customer Onboarding Lead

Halter; Boulder (CO); On-site; USD 119,000 - 161,000; Full time

Benefits offered by this job

Annual self-development budget

Health benefits

Parental leave 16 weeks primary / 8?1

Unlimited PTO

401k with employer match

Employee stock ownership plan

Job summary

Halter is seeking a Customer Onboarding Lead for the U.S. to guide a team of Launch Representatives in deploying Halter across ranches. You will own how launches happen, ensuring customers see value quickly and that deployment targets are met.

This role blends leadership with hands-on field insight to scale operations across the United States. You will work with Sales, Support, Rev Ops, Product, and the Global Launch team to optimize onboarding, drive ARR growth, and build scalable processes

Qualifications

• Track record leading customer-facing teams at scale.
• Experience coaching frontline team members with clear expectations.
• Strong operator with multiple priorities and delivery focus.
• Comfort using data to diagnose performance and focus areas.
• Ability to redesign team operations for efficiency and impact.
• Clear, direct communication and collaboration across functions.
• Genuine care for customers and quality of work.

Responsibilities

• Own US launch performance and ARR delivery.
• Lead the regional operating rhythm to keep customer delivery consistent as we scale.
• Identify risks and opportunities and drive improvements through the team.
• Shape strategies that improve adoption, time-to-value, and long-term retention.
• Balance high-touch customer experience with operational efficiency.
• Hire, onboard, and ramp 5–6 Launch Representatives.
• Partner with Sales, Rev Ops, Support, Product and Eng to ensure successful launches.

Skills

People leadership

Customer facing

Data driven

Cross-functional

Communication

Ops mindset

Tools

Salesforce

Intercom

CRM systems

Job description

About Halter

At Halter, we're on a mission to enable ranchers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next pasture? No ATVs, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you'll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We're committed to delivering real change in the world - this isn't easy, and in truth, we love that it's hard.

We're backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab's Peter Beck and Icehouse ventures.

About The Role

As the Customer Onboarding Lead U.S. (internally called a Launch Lead) at Halter, you'll lead a team of Onboarding Representatives (internally called Launch Representatives) deploying Halter onto new ranches across the United States. You own how launches happen in the US: how your team performs, how customers experience their first months with Halter, and how we deliver against our deployment goals. Launching means training ranchers and their animals on how to get the most out of our platform, and setting them up to successfully run their operation with Halter from day one.

This is a leadership role with real ownership. You manage your team's delivery and performance, set the operating rhythm for the region, and own US new deployment ARR (Annual Recurring Revenue). You'll work closely with Sales, Support, Rev Ops, Product, and the Global Launch team to make sure launches go well, customers see value fast, and the team is set up to scale as we grow across the US.

You'll be close enough to the field to know what's actually happening on ranches, and operational enough to spot patterns, fix what's broken, and build what's missing.

What Your Day Could Look Like

Own US Launch performance

• Deliver against US new deployment ARR goals
• Lead the regional operating rhythm so customer delivery stays consistent as we scale
• Watch leading indicators of risk and opportunity, and act through your team to improve outcomes
• Find patterns across customer segments and shape strategies that improve adoption, time-to-value, and long-term retention
• Track and improve US CSat response rate to understand what's working and where to dig in
• Balance high-touch customer experience with operational efficiency

Lead and develop a team of 5-6 Launch Representatives

• Manage your team's day-to-day delivery and performance against launch targets (Reps own the accounts; you set the standard and clear the path)
• Set clear expectations and drive execution through team routines, coaching, and accountability
• Plan US capacity and capability to match new deployment ARR growth
• Hire, onboard, and ramp new Launch Reps in line with regional growth plans
• Build a high-performance culture through coaching, feedback, development plans, and upskilling
• Champion process consistency, tooling hygiene, and quality standards across the team

Own US new deployment ARR and improve Launch Cost

• Deliver against regional ARR goals and own regional Launch cost
• Improve efficiency without compromising customer outcomes or experience
• Spot where time and effort go to low-value work, and redesign how the team operates
• Build repeatable workflows that cut time-to-resolution and operational overhead
• Escalate systemic issues to the Global Launch team to solve at the root

Partner cross-functionally

• Work closely with Sales to manage handoffs and set clear customer expectations
• Partner with Rev Ops and Support to keep launches operationally sound
• Give Product and Engineering structured feedback based on regional context and adoption barriers
• Represent the US region in global planning, forecasting, and improvement work

Who We're Looking For

• A track record leading customer-facing teams that deliver real outcomes at scale
• Experience coaching and developing frontline team members, with clear expectations and consistent follow-through
• Strong operator: runs multiple priorities, builds clean feedback loops, and drives work to completion
• Comfort using data to diagnose what's working, what's not, and where to focus
• Ability to zoom out to redesign how the team operates, and zoom in to unblock a stuck deployment
• Bias to action: makes good calls with imperfect info, and knows when to elevate, when to experiment, and when to standardize
• Confident partnering across functions and influencing without relying on authority
• Clear, direct communication
• Genuine care for the people we serve and the quality of the work

Nice to haves

• Agriculture or ranching experience
• Startup or high-growth environment experience
• Familiarity with tools like Salesforce, Intercom, or similar systems
• Experience working in ag-tech

Our Benefits

• Our personal growth is important. Halter offers an annual USD$750 self-development budget to be used for anything that fuels personal growth.
• Health Benefits - We offer best-in-class insurance for our employees, so they can care for themselves and their families.
• 16 weeks of paid parental leave for primary and 8 weeks for secondary caregivers plus many other parental benefits that support you and your family.
• Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
• We're proud to offer 401k and make an employer match. We offer a 100% match on the first 3% you contribute, and a 50% match on the next 2%.

Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.

Compensation Range: $140K

Join our team

• Halter is committed to promoting a diverse and inclusive workplace - a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet an average of 60%. If you think you have what it takes but don't necessarily tick every requirement on this job description,

Why our team loves working at Halter

Work that genuinely matters. Every now and then a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping ranchers improve their livelihoods, spend more time with their families, and build more sustainable operations.

Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.

You’ll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our USD $750 personal growth fund.

This isn’t easy, and we love that it’s hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"