Customer Onboarding Lead

Blackbird Ventures Pty; Boulder (CO); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Self-development budget

Health insurance

Parental leave

Wellness leave

Unlimited leave

401k match

Job summary

Halter is seeking a Customer Onboarding Lead U.S. to supervise a team of Launch Representatives and drive successful deployments across ranches in the United States.

You will own launch performance, build scalable processes, and partner with Sales, Support, Rev Ops, and Product to ensure value realization for customers from day one. You will coach frontline teammates, design regional rhythms, and manage ARR targets while balancing a high-touch customer experience with operational efficiency.

Qualifications

• Track record leading customer-facing teams that deliver outcomes at scale.
• Experience coaching and developing frontline team members with clear expectations.

Responsibilities

• Own US Launch performance and ARR; manage regional operating rhythm.
• Lead and develop a team of 5–6 Launch Representatives; set standards and clear path.
• Improve Launch cost and efficiency without compromising customer outcomes.
• Partner cross-functionally with Sales, Rev Ops, Support, Product, and Global Launch team.

Skills

Leadership

Coaching

Operational excellence

Data-driven decision making

Cross-functional collaboration

Clear communication

Bias to action

Problem solving

Stakeholder management

Tools

Salesforce

Intercom

Job description

About Halter

At Halter, we're on a mission to enable ranchers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next pasture? No ATVs, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you'll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We're committed to delivering real change in the world - this isn't easy, and in truth, we love that it's hard.

We're backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab's Peter Beck and Icehouse ventures.

To find out more, visit our LinkedIn & Instagram.

About the role

As the Customer Onboarding Lead U.S. (internally called a Launch Lead) at Halter, you'll lead a team of Onboarding Representatives (internally called Launch Representatives) deploying Halter onto new ranches across the United States. You own how launches happen in the US: how your team performs, how customers experience their first months with Halter, and how we deliver against our deployment goals. Launching means training ranchers and their animals on how to get the most out of our platform, and setting them up to successfully run their operation with Halter from day one.

This is a leadership role with real ownership. You manage your team's delivery and performance, set the operating rhythm for the region, and own US new deployment ARR (Annual Recurring Revenue). You'll work closely with Sales, Support, Rev Ops, Product, and the Global Launch team to make sure launches go well, customers see value fast, and the team is set up to scale as we grow across the US.

You’ll be close enough to the field to know what's actually happening on ranches, and operational enough to spot patterns, fix what's broken, and build what's missing.

What your day could look like

Own US Launch performance

• Deliver against US new deployment ARR goals

• Lead the regional operating rhythm so customer delivery stays consistent as we scale

• Watch leading indicators of risk and opportunity, and act through your team to improve outcomes

• Find patterns across customer segments and shape strategies that improve adoption, time-to-value, and long-term retention

• Track and improve US CSat response rate to understand what's working and where to dig in

• Balance high-touch customer experience with operational efficiency

Lead and develop a team of 5-6 Launch Representatives

• Manage your team's day-to-day delivery and performance against launch targets (Reps own the accounts; you set the standard and clear the path)

• Set clear expectations and drive execution through team routines, coaching, and accountability

• Plan US capacity and capability to match new deployment ARR growth

• Hire, onboard, and ramp new Launch Reps in line with regional growth plans

• Build a high-performance culture through coaching, feedback, development plans, and upskilling

• Champion process consistency, tooling hygiene, and quality standards across the team

Own US new deployment ARR and improve Launch Cost

• Deliver against regional ARR goals and own regional Launch cost

• Improve efficiency without compromising customer outcomes or experience

• Spot where time and effort go to low-value work, and redesign how the team operates

• Build repeatable workflows that cut time-to-resolution and operational overhead

• Escalate systemic issues to the Global Launch team to solve at the root

Partner cross-functionally

• Work closely with Sales to manage handoffs and set clear customer expectations

• Partner with Rev Ops and Support to keep launches operationally sound

• Give Product and Engineering structured feedback based on regional context and adoption barriers

• Represent the US region in global planning, forecasting, and improvement work

Who we're looking for

• A track record leading customer-facing teams that deliver real outcomes at scale

• Experience coaching and developing frontline team members, with clear expectations and consistent follow-through

• Strong operator: runs multiple priorities, builds clean feedback loops, and drives work to completion

• Comfort using data to diagnose what's working, what's not, and where to focus

• Ability to zoom out to redesign how the team operates, and zoom in to unblock a stuck deployment

• Bias to action: makes good calls with imperfect info, and knows when to escape, when to experiment, and when to standardize

• Confident partnering across functions and influencing without relying on authority

• Clear, direct communication

• Genuine care for the people we serve and the quality of the work

Nice to haves

• Agriculture or ranching experience

• Startup or high-growth environment experience

• Familiarity with tools like Salesforce, Intercom, or similar systems

• Experience working in ag-tech

Our Benefits

• Our personal growth is important. Halter offers an annual USD$750 self-development budget to be used for anything that fuels personal growth.

• Health Benefits - We offer best-in-class insurance for our employees, so they can care for themselves and their families.

• 16 weeks of paid parental leave for primary and 8 weeks for secondary caregivers plus many other parental benefits that support you and your family.

• Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.

• We're proud to offer 401k and make an employer match. We offer a 100% match on the first 3% you contribute, and a 50% match on the next 2%.

Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.

Why our team loves working at Halter

Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping ranchers improve their livelihoods, spend more time with their families, and build more sustainable operations.

Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.

You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our USD $750 personal growth fund.

This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"