US Government Support Engineer - Remote, Linux & AI

GitLab Inc.; United States, Northern America, Americas; Remote; USD 90,000 - 130,000; Full time

Job summary

GitLab is seeking a Support Engineer for the U.S. Government Support Engineering team.

This overnight role runs from 12:00am to 7:00am EST, supporting public sector customers in FedRAMP and air-gapped environments through deep Linux debugging, log analysis, and GitLab internals work. You will collaborate with Product, Development, Infrastructure, and Compliance teams; contribute to documentation, participate in on-call rotations, and mentor peers while upholding GitLab's standards for security,

Qualifications

• US Citizen required to be eligible for federal environments.
• Experience managing customer-facing cases across the full support lifecycle.
• Strong Linux systems administration knowledge.
• Familiarity with AI/LLM-powered tooling and gateway architectures.
• Ability to use Ruby or Bash for investigation and resolution.
• Practical experience with Git and CI/CD workflows.
• Ability to create clear technical documentation.
• Ability to explain complex topics to customers with varying backgrounds.
• Familiarity with DevOps practices and Kubernetes/OpenShift.
• Understanding of information security and compliance concepts (DISA STIG) and eligibility for US federal work.

Responsibilities

• Collaborate with public sector customers and agencies to diagnose and resolve issues in constrained environments.
• Perform deep investigations using Linux tools and GitLab internals to analyze logs and behavior.
• Create and update documentation and support content from real customer interactions.
• Participate in pairing sessions and share knowledge to improve support processes.
• Contribute to internal tools and automation for efficient troubleshooting.
• Participate in on-call rotations on weekdays and weekends.
• Assist in interviewing and hiring discussions to grow the team.

Skills

Linux admin

US Citizenship

Customer-facing support

Git & CI/CD

Scripting (Ruby/Bash)

OpenShift/Kubernetes

Documentation

Explain complex topics

AI tooling familiarity

Security/compliance (DISA/STIG)

Job description

GitLab is seeking a Support Engineer for the U.S. Government Support Engineering team.

This overnight role runs from 12:00am to 7:00am EST, supporting public sector customers in FedRAMP and air-gapped environments through deep Linux debugging, log analysis, and GitLab internals work. You will collaborate with Product, Development, Infrastructure, and Compliance teams; contribute to documentation, participate in on-call rotations, and mentor peers while upholding GitLab's standards for security,