Support Engineer, U.S. Government Support (Fully Remote)

GitLab; United States; Remote; USD 95,000 - 140,000; Full time

Job summary

GitLab in the United States is seeking a security-minded engineer to collaborate with U.S. government agencies and public sector customers, resolving complex GitLab issues in secure, air-gapped environments.

You will conduct deep technical investigations with Linux tooling and GitLab internals, tracing issues across infrastructure, application, and code paths, and create clear documentation. You will also build internal support tools and participate in on-call rotations for compliance-focused

Responsibilities

• Collaborate with U.S. government agencies and public sector customers to resolve complex GitLab issues in secure, air-gapped environments.
• Perform deep technical investigations using Linux tooling and GitLab internals, tracing issues across infrastructure, application, and code paths.
• Create clear documentation, build internal support tools, and participate in on-call rotations for compliance-focused deployments.

Job description

• Collaborate with U.S. government agencies and public sector customers to resolve complex GitLab issues in secure, air-gapped environments.
• Perform deep technical investigations using Linux tooling and GitLab internals, tracing issues across infrastructure, application, and code paths.
• Create clear documentation, build internal support tools, and participate in on-call rotations for compliance-focused deployments.