Remote Government Support Engineer - Overnight, FedRAMP

GitLab; United States; Remote; USD 95,000 - 161,000; Full time

Job summary

GitLab is seeking a Support Engineer for its U.S. Government Support Engineering team, operating overnight (12:00am - 7:00am EST). The role supports federal clients in highly secure environments, working remotely within a collaborative, autonomy-driven culture.

Candidates must be a U.S. citizen and have strong Linux, scripting, GitLab internals, and CI/CD skills. Responsibilities include troubleshooting across Linux, infrastructure, and code paths, writing documentation, pairing with teammates,

Qualifications

• Must be a United States Citizen due to government security requirements.
• Experience managing customer-facing cases across the full support lifecycle.
• Strong Linux systems administration knowledge.
• Familiarity with AI/LLM-powered developer tooling and gateway architectures.
• Ability to use Ruby or Bash and MVC frameworks (Ruby on Rails) to investigate and resolve issues.
• Practical experience with Git and CI/CD workflows.
• Skill in creating and maintaining clear support content and technical documentation.
• Ability to explain complex technical topics clearly to customers and coworkers.
• Familiarity with DevOps practices and container orchestration (OpenShift and Kubernetes).
• Understanding of information security and compliance concepts (DISA STIG, SELinux) and eligibility to work on US federal environments.

Responsibilities

• Collaborate with public sector customers to diagnose and resolve complex issues in GitLab deployments under strict security and compliance constraints.
• Perform deep technical investigations using Linux CLI and GitLab internals to analyze logs, performance, and behavior.
• Create and update clear, reusable documentation and support content from real customer interactions.
• Participate in pairing sessions with other Support Engineers and support cross-functional teams.
• Contribute to building internal support tools and automation to improve diagnostics.
• Participate in on-call rotations to provide emergency support for self-managed environments.
• Assist in hiring by reviewing applications and participating in interviews.

Skills

Linux administration

Ruby Bash scripting

Ruby on Rails

Git

CI/CD

OpenShift Kubernetes

AI tooling

Security concepts

Tools

GitLab Duo

Job description

GitLab is seeking a Support Engineer for its U.S. Government Support Engineering team, operating overnight (12:00am - 7:00am EST). The role supports federal clients in highly secure environments, working remotely within a collaborative, autonomy-driven culture.

Candidates must be a U.S. citizen and have strong Linux, scripting, GitLab internals, and CI/CD skills. Responsibilities include troubleshooting across Linux, infrastructure, and code paths, writing documentation, pairing with teammates,