US Customer Solutions & Operations Manager II

Bayer; Bristol (CT); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision plan

Dental plan

Retirement plan

Paid time off

Job summary

Bayer is seeking a supply chain operations professional to oversee Order-to-Bill and Bill-to-Cash for Hematology and Specialty Pharma in the US market. You will coordinate cross-functional teams, manage master data and systems interfaces, and ensure compliant, reliable processes across the order lifecycle.

The role requires a strong background in regulated pharma environments, SAP/ERP proficiency, and ability to translate complex requirements into actionable readiness activities.

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience; or a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments with serialized, specialty, temperature-sensitive, partner-managed, 3PL-supported, or contract-controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, translating regulatory, data and system requirements into operational actions.
• Skilled in impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
• Strong cross-functional coordination, communication and stakeholder management across seniority levels.
• A proactive approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash collection support.
• Drive compliant process improvements, support launches and new business or supply models, acting as SME for contracts, controls and audits.
• Collaborate with cross-functional partners on logistics and supply chain ops to tailor solutions for customers.
• Coordinate NDC-12 impact assessments and readiness across data, SAP, serialization, pricing and government programs.
• Align requirements and controls with IT, Master Data, Quality, Regulatory, Supply Chain, Finance and external partners.
• Lead integrated cluster plans with risk, decisions, dependencies, readiness metrics, and escalation paths.
• Maintain Bayer’s readiness in line with industry discussions and external expectations.

Skills

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Cross-functional coordination

Regulatory knowledge

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems (5+ yrs)

Bachelor’s degree with equivalent experience

Tools

SAP/ERP

Job description

Bayer is seeking a supply chain operations professional to oversee Order-to-Bill and Bill-to-Cash for Hematology and Specialty Pharma in the US market. You will coordinate cross-functional teams, manage master data and systems interfaces, and ensure compliant, reliable processes across the order lifecycle.

The role requires a strong background in regulated pharma environments, SAP/ERP proficiency, and ability to translate complex requirements into actionable readiness activities.