Senior Customer Solutions Manager, US Pharma Operations

Bayer; Dorado (PR); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking an operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities in the US Hematology and Specialty Pharma portfolio. You will coordinate data, systems, and interdepartmental processes to ensure reliable supply, compliant service delivery and customer satisfaction.

The role requires experience in regulated pharma operations, SAP/ERP mastery, and strong cross-functional coordination. A location-based US role offers opportunities across multiple sites and teams.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience; or a Bachelor’s with equivalent experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner-managed or 3PL-supported models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions; translate regulatory/data requirements into operational actions.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support; oversee third-party operations at Accenture and serve as escalation point for issues.
• Drive compliant process improvements, support launches and new business or supply models; act as SME for contracts, controls and audits.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers; strengthen relationships with account managers, sales, finance and marketing.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, pricing, contracting and government programs.
• Align cross-functional requirements and standards with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access and external partners.
• Lead integrated cluster plans; maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths for PMO and leadership.
• Maintain alignment with industry discussions on NDC-12 readiness and external expectations.

Skills

Cross-functional coordination

Stakeholder management

Education

Master’s degree in Business or Supply Chain

Tools

SAP/ERP

EDI/API interfaces

Serialization/traceability

Job description

Bayer is seeking an operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities in the US Hematology and Specialty Pharma portfolio. You will coordinate data, systems, and interdepartmental processes to ensure reliable supply, compliant service delivery and customer satisfaction.

The role requires experience in regulated pharma operations, SAP/ERP mastery, and strong cross-functional coordination. A location-based US role offers opportunities across multiple sites and teams.