Pharma Customer Solutions Manager II - Operations Lead

Bayer; Gulfport (MS); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Retirement plan

PTO and sick leave

Job summary

Bayer is seeking a Customer Solutions Manager II to oversee Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate resources, optimize processes and maintain quality and compliance across multiple sites while partnering with sales, finance and IT teams.

The role requires a strong background in pharmaceutical operations, SAP, data readiness and contract governance, with a focus on compliant, scalable customer solutions.

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Skills

Cross-functional coordination

Stakeholder management

Regulatory/compliance awareness

Testing coordination

Readiness reporting

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/traceability

Job description

Bayer is seeking a Customer Solutions Manager II to oversee Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate resources, optimize processes and maintain quality and compliance across multiple sites while partnering with sales, finance and IT teams.

The role requires a strong background in pharmaceutical operations, SAP, data readiness and contract governance, with a focus on compliant, scalable customer solutions.