Urology Patient Services Specialist - Weekday Day Shift

Spectrum Health; Grand Rapids (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay

Identity theft protection

Retirement options

Job summary

Corewell Health in Grand Rapids is seeking a Patient Services Representative to join a team delivering registration, concierge and clerical services. You’ll support patient flow, registrations for procedures, referrals and tests, and help with check-out and scheduling.

The role emphasizes accurate EMR/EHR handling, insurance authorizations, and collaboration with care teams. On-site work with a strong safety culture and ongoing training.

Qualifications

• Experience with insurance billing and patient financial services.
• Familiarity with EHR/EMR systems and lab support is a plus.
• Ability to manage complex patient registrations and referrals.

Responsibilities

• Register patients and schedule appointments, including referrals and tests.
• Manage check-out and multi-department deposits reconciliation.
• Obtain insurance authorizations and assist with denials/appeals.

Skills

Insurance billing experience

Access management

Patient financial services

Electronic Health Records

Lab service support

EPIC EMR system

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Corewell Health in Grand Rapids is seeking a Patient Services Representative to join a team delivering registration, concierge and clerical services. You’ll support patient flow, registrations for procedures, referrals and tests, and help with check-out and scheduling.

The role emphasizes accurate EMR/EHR handling, insurance authorizations, and collaboration with care teams. On-site work with a strong safety culture and ongoing training.