Pediatric Patient Services Specialist — Behavioral Health

Spectrum Health; Grand Rapids (MI); On-site; USD 37,000 - 46,000; Full time

Job summary

Corewell Health in Grand Rapids is seeking a Patient Services Representative to join a team delivering registration, concierge and clerical services to patients. You will register patients, assist with appointments, referrals and in-office procedures, and review medical records for referrals, ensuring accurate data entry and smooth patient flow.

Key responsibilities include obtaining insurance authorizations, handling prior authorizations/appeals, performing EMR/EHR scanning and secure document

Qualifications

• High School Diploma or equivalent.
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Register patients in treatment rooms with careful discernment.
• Handle administrative tasks: check-out, schedule appointments, referrals, and in-office procedures.
• Verify insurance authorizations and manage prior authorizations/appeals.
• Process EMR/EHR scanning and Right Fax uploads to EPIC.
• Train new teammates on standard work and participate in safety initiatives.

Skills

Problem solving

Administrative tasks

Education

High School Diploma or equivalent

Job description

Corewell Health in Grand Rapids is seeking a Patient Services Representative to join a team delivering registration, concierge and clerical services to patients. You will register patients, assist with appointments, referrals and in-office procedures, and review medical records for referrals, ensuring accurate data entry and smooth patient flow.

Key responsibilities include obtaining insurance authorizations, handling prior authorizations/appeals, performing EMR/EHR scanning and secure document